• provide office support services in order to ensure efficiency and effectiveness in the organisation• receive, direct and relay telephone messages, fax messages, mail & parcels in a timely manner• provide MS office processing and secretarial support• executive diary management• perform clerical duties in order to maintain IP office administration• greet, assist and/or direct guests and visitors• coordinate the repair and maintenance of office equipment• arrange for flight bookings, travel & hotel bookings of IP personnel• coordinate airport meet and greet & transportation for guests and personnel• manage & maintain records of company’s employees, projects & proposals• maintain an adequate inventory of office supplies• respond to public inquiries• assist in bid proposals, tender documentations and projects developments

• Manage incoming issues and responds according to established SLA standards in a 24/7 hour roster for worldwide clients• process calls and e-mails for Teradyne customers (internal or external) by providing initial support and recording it in support portal and solicit information to resolve requests/issues• troubleshoot and identify hardware/software vs. user problems• assist in the resolution of technical problems including hardware/software, configuration, solution, product failures, and technical inquiries• maintain issue information and process requests for Teradyne eKnowledge portal access (Solutions’ Information system) for internal and external customers• monitor cases created for internal and external customers to ensure that resolution to issues is provided in a timely manner and update case status, concerns and issues to stakeholders• contribute and maintain eknowledge database as a means to share troubleshooting steps and solutions within the team as well as internal and external clients• maintain, monitor and update customers’ database so as to properly effect customer service agreements & warranty claims• coordinate with field engineers and/or factory specialists for cases that need higher-level support and resolution

• responsibilities as a Field/Customer Support Engineer include technical support to customers & other engineers, installation and maintenance of small/medium scale multi-vendor computer equipment, documentation of system installations, consultation services & preparation of maintenance schedule for the whole team • provided 24-hour service; hold (by rotation) a pager for standby and operational support for clients within area being covered• manage inventory system of replacement parts and repair• involved in pre-sales activities which includes system assurances, system configuration, preparation of proposal write-ups, and coordination with third party suppliers