Pinkesh A. Email & Phone Number

Bengaluru, Karnataka, India

• Engaged with global customers via email and virtual collaboration sessions to address technical inquiries and resolve issues related to NSX-T Data Center.
• Conducted in-depth troubleshooting and issue reproduction in lab environments to diagnose and resolve customer issues, including network connectivity problems, performance degradation, and configuration errors.
• Consistently documented customer interactions and internal communications, providing detailed descriptions of issues, diagnostic steps, and resolutions. Communicated action plans and updates to stakeholders.
• Partnered with engineering, field teams, and other technical experts to drive resolution of critical situations. Managed global escalations to resolution, ensuring timely updates and generating Root Cause Analysis.
• Utilized knowledge of NSX-T architecture, including components like NSX Manager, NSX Edge, and Transport Nodes, to address complex networking challenges. Demonstrated expertise in NSX-T features such as distributed.
• Researched issues using internal knowledge bases and contributed to knowledge-sharing initiatives by creating and updating knowledge base articles. Developed training materials and mentored new team members to enhance.

Muscat, Masqaţ, Oman

• Maintaining and managing the network and security infrastructure for multiple enterprise clients as a service provider
• Configuring and troubleshooting switches, routers, wireless infrastructure, endpoint security and firewalls
• Implementing and maintaining security measures to protect client data and systems
• Ensuring compliance with industry standards and best practices
• Monitoring and analyzing network and security performance to identify and resolve issues
• Collaborating with clients and other teams to implement new projects and upgrades

Bangalore Urban, Karnataka, India

• Delivering training sessions for CCNA, CCNP, and CCNA Collaboration courses using various teaching methods such as lectures, hands-on exercises, and labs, to ensure a comprehensive understanding of the material for.
• Developing and updating training materials, including PowerPoint presentations, lab guides, and practice exams to align with industry standards and best practices.
• Creating and administering assessments and quizzes, both online and offline, to evaluate student progress and understanding of the material.
• Providing one-on-one coaching and support to students as needed, including feedback on their performance and assisting with any technical difficulties they may encounter.
• Keeping abreast of the latest developments in network and security technologies and incorporating them into training sessions to ensure that the content remains current and relevant.
• Maintaining accurate records of student attendance, progress, and performance throughout the course.

Indore Area, India

• Responding to customer inquiries via phone, email, and chat for Xiaomi routers, providing technical support and troubleshooting assistance.
• Diagnosing and resolving technical issues related to Xiaomi routers, including setup, configuration, connectivity, and performance.
• Collaborating with cross-functional teams, including engineering and product management, to resolve customer issues.
• Keeping up-to-date with the latest Xiaomi router products, features, and troubleshooting techniques.
• Maintaining accurate and detailed records of customer interactions, including problem description, resolution, and follow-up actions.
• Identifying and escalating recurring issues to the appropriate teams for further investigation and resolution.