Pinkesh Tailor Email & Phone Number

Mumbai, Maharashtra, India

• Active directory• Azure Active Directory• Office 365 Administrator• Endpoint Security• Mcafee DLP• Guiding to team members through technical issues and challenges.• Delegating work and assignments to team members.• Coordinating with team members and fulfilling all the commitments by timely delivering the deliverables.• Generating tickets report in ticketing portal (Incident, SLA, Task)• Monitoring and assigning tickets within team members and resolved within SLA.• Create KB articles, and maintain SOP.• Share the success and failures within team members.• Taking care of Employee On boarding and Off boarding process from IT perspective.• Monitoring Security application MacAfee DLP and Crowd strike.

Navi Mumbai, Maharashtra, India

• Active directory• Azure Active Directory• Office 365 Administrator• Endpoint Security• Team Management• Monitoring and assigning tickets within team members and resolved within SLA.• Create KB articles, and maintain SOP.

Mumbai, Maharashtra, India

Working as a Citrix Administrator and handling Citrix 7.6, Citrix Director, Windows AD, Server Virtualization and also serving an escalation point to Location Based Desktop Engineer.

Mumbai, Maharashtra, India

Working as a System Administrator and handling Windows AD, Microsoft Exchange Servers, Symantec backup, Veeam backup, SCCM, Lync, VMware, Hyper-v, Citrix and desktop virtualization.

Mumbai, Maharashtra, India

Team Leadership Activities: Handling Team of 5 locations. Lead team on established methodology as well as new team initiatives. Key role in ensuring that the teammate time-lines and objectives provided by the business. Mentor and Train the other Desktop Engineering Team members.

Postgraduate Degree, E Business

Bsc-It

Hsc, A

Ssc, A