Pinkie Mashaba Email and Phone Number

• Managing Isuzu, Renault and Foton• Managing 5 staff members (4 sales executives & 1 driver) • Recruit, hire, train, and oversee a team of automotive salespeople• Set and track sales goals, leading the team to achieve and exceed quotas• Coach salespeople on best practices for closing deals and improving performance• Forecast sales for upcoming months and quarters• Address customer questions and issues when required• Coordinate and lead regular sales meetings with the sales staff• Develop and manage a CRM platform to retain customers and identify new prospects• Maintain a strong focus on customer satisfaction• Compile regular reports for dealership management review

• Develop and execute strategic sales plans to achieve sales targets and expand our customer base.• Build and maintain strong, long-lasting customer relationships through exceptional service and follow-up.• Conduct thorough vehicle presentations and test drives, highlighting product features and benefits.• Negotiate pricing and terms effectively, ensuring profitability while satisfying customer expectations.• Collaborate with the sales team and management to enhance sales strategies and improve overall customer experience.• Stay updated on industry trends, product knowledge, and competitors to provide insightful recommendations to customers.• Utilize CRM tools and systems to track sales activities, pipeline, and customer information.• Manage Debtors.• On the floor training twice a week, e.g.:6-Point Sale and Road-to-a-Sale and Product Training.• Trade in valuations.• Preparation of deal files for management signature enabling submission to FAIMS and stock controllers. • Ensuring weekly blind stock take is done and reconciled with SM. Duty rotated between Team leader and Sales Co-Ordinator. • Events management i.e., roster implementation ensuring dealer floor and event/displays are manned. • Collection of the workshop bookings list and entry of said bookings into SE’s CMS by 10am.• Complaints case management and resolution.

• Held role as Assistant Sales Manager, exceeding target of 6 units monthly by achieving an average of 8 units monthly.• Conducted daily morning meetings with Salespeople and F&I Managers to review previous day’s activities, including phone-ins, walk-ins, demos, trade-in values, financial applications, invoicing, deliveries, and follow-up on internet leads.• Managed debtors and ensured adherence to set targets for the sales team.• Provided on-the-floor training twice a week on sales techniques such as 6-Point Sale and Road-to-a-Sale, as well as product training twice weekly on foreign and franchise products.• Ensured all vehicles were started daily by salespeople and maintained showroom presentation with balloons, bunting, and other point-of-sale materials.• Maintained a clean and organized showroom with vehicles in immediate delivery condition.• Collaborated with the team to achieve budget targets and conducted trade-in valuations.• Prepared deal files for management signature, facilitating submission to FAIMS and stock controllers.• Conducted weekly blind stock takes and reconciliations with Sales Manager.• Managed events, including roster implementation for floor and event/display staffing.• Collected workshop bookings and entered them into the SE’s CMS by 10 am daily.• Managed complaints, ensuring effective case management and resolution.• Conducted trade-in valuations and stayed informed about specials with Importers.• Monitored stock levels and optimized sales to achieve maximum unit sales and profitability within company pricing policy.• Educated customers on backend products to enhance sales opportunities and ensure customer satisfaction for repeat business.• Managed and allocated leads daily on CMS (Customer Management System).• Assisted with Key Performance Reviews (KPR) and performance reviews for sales team members.• Attended to car reconstructions and facilitated online stock purchases.

• Target of 6 units monthly, achieved 8 units monthly. • Morning meeting with Salespeople and F&I Managers every day. • Discuss previous day’s activities: phone-ins, walk-ins, demos, trade-in values, financial applications, invoicing and deliveries, follow up on internet leads. • Manage Debtors. • Manage set targets. • On the floor training twice a week, e.g.:6-Point Sale and Road-to-a-Sale and Product Training. • Product training twice weekly on foreign and our franchise products. • Need to get involved with every single potential deal and make it happen. • All vehicles to be started every morning by the salespeople. • Ensure you are on target weekly. • Stand to always look great, balloons, bunting and any other point of sales material. • Make sure your stand is swept and kept clean and ensure your vehicles are in an immediate delivery condition. • Work with your team to make budget. • Trade in valuations. • Preparation of deal files for management signature enabling submission to FAIMS and stock controllers. • Ensuring weekly blind stock take is done and reconciled with SM. Duty rotated between Team leader and Sales Co-Ordinator. • Events management i.e., roster implementation ensuring dealer floor and event/displays are manned. • Collection of the workshop bookings list and entry of said bookings into SE’s CMS by 10am.• Complaints case management and resolution. • Trade in / Valuations of cars. • To sell the maximum number of units & obtain the best profit available within the company pricing policy. • To make sure that the customer is aware of all our back-end products. • To ensure that the highest level of customer satisfaction is met to ensure future repeat business. • To ensure that the 21-point check is adhered to daily point check is adhered to daily.• Managing and allocation of leads daily on CMS • Assisting with KPR• Assisting with performance reviews • Attending to cars recons • Buying stock online

• Achieve an average of 5 units sold monthly, demonstrating consistent sales performance.• Meet and exceed set targets on a daily, monthly, and weekly basis to drive revenue growth.• Manage administrative tasks and maintain deal files to ensure accurate record-keeping.• Provide exceptional customer service throughout the sales process to enhance client satisfaction.• Conduct prospecting activities to identify potential customers and generate leads.• Connect with workshop customers to offer test drives on newer model vehicles, promoting product knowledge.• Negotiate with clients to secure the best deals while maintaining profitability.• Successfully close sales deals by effectively addressing customer needs and objections.• Arrange financing options for customers and facilitate the application process.• Conduct vehicle valuations to determine fair pricing and trade-in values.• Place orders for vehicles based on customer specifications and dealership inventory.• Utilize cold calling techniques to expand customer base and generate sales opportunities.• Collaborate with banks and financial institutions to secure favorable terms for customers.• Handle aftersales duties, ensuring customer satisfaction post-sale.• Resolve customer complaints promptly and effectively to maintain positive relationships.• Work closely with all departments within the dealership to streamline operations and support sales efforts.• Coordinate with suppliers to ensure timely delivery of vehicles and parts.

• Consistently achieve an average of 5 units sold monthly, demonstrating strong sales performance.• Meet and exceed daily, monthly, and weekly targets to drive revenue and meet dealership objectives.• Manage administrative tasks including deal files to ensure accuracy and efficiency in sales operations.• Provide excellent customer service throughout the sales process to enhance customer satisfaction and loyalty.• Proactively prospect for new clients and follow up on leads to generate sales opportunities.• Engage workshop customers and facilitate test drives on newer model vehicles to promote features and benefits.• Negotiate effectively with clients to secure the best deals while maintaining profitability for the dealership.• Successfully close sales transactions by addressing customer concerns and objections professionally.• Coordinate vehicle financing options and guide customers through the application process.• Conduct vehicle valuations to determine accurate pricing and trade-in values.• Place orders for vehicles based on customer specifications and dealership inventory needs.• Utilize cold calling techniques to expand customer base and increase sales opportunities.• Liaise with banks and financial institutions to facilitate smooth financing arrangements for customers.• Collaborate with suppliers to ensure timely delivery of vehicles and parts, maintaining inventory levels.• Work closely with all departments within the dealership to streamline operations and support sales efforts.• Focus on aftersales issues, addressing customer concerns promptly to ensure ongoing satisfaction and loyalty.

• Held position as Assistant Sales Manager, consistently surpassing target of 7 units monthly by achieving an average of 8 units monthly.• Conducted daily morning meetings with Salespeople and F&I Managers to review previous day’s activities, including phone-ins, walk-ins, demos, trade-in values, financial applications, invoicing, deliveries, and follow-up on internet leads.• Managed debtors and ensured team adherence to set sales targets.• Provided on-the-floor training twice a week on sales techniques such as 6-Point Sale and Road-to-a-Sale, along with bi-weekly product training sessions covering foreign and franchise products.• Ensured all vehicles were started daily by salespeople and maintained showroom presentation with balloons, bunting, and other point-of-sale materials.• Kept showroom clean and organized, ensuring vehicles were in immediate delivery condition.• Prepared deal files for management signature, facilitating submission to FAIMS and stock controllers.• Conducted weekly blind stock takes and reconciliations with Sales Manager, alternating duties between Team Leader and Sales Coordinator.• Managed events, including roster implementation for floor and event/display staffing.• Collected workshop bookings and entered them into the SE’s CMS by 10 am daily.• Implemented and maintained a fleet calling program.• Ensured daily displays were parked on pavement by 07h40 each day.• Assisted with Key Performance Indicators (KPIs) and performance reviews for sales team members.• Attended both sales and strategy meetings, as well as hearings as required.• Ordered cars and liaised with Head Office when necessary.• Utilized track and trace systems to monitor cars and plan ahead.• Worked closely with suppliers to optimize supply chain efficiency and increase revenues.• Engaged continuously in training sessions to enhance skills and knowledge.

• Responsible for selling medical software solutions to health professionals and maintaining relationships with existing clients.• Provide exceptional customer care, handling inquiries, feedback, and queries promptly and professionally.• Perform general office administration tasks to support sales operations.• Manage emails related to customer feedback and queries, ensuring timely responses and resolutions.• Prepare monthly sales reports detailing sales figures and identifying new growth opportunities.• Conduct Monthly Management Reviews (MMRs) to assess performance and strategize future sales initiatives.• Actively prospect for new sales opportunities to expand customer base and increase revenue.• Effectively manage a portfolio of 200 customers, ensuring their needs are met and expectations are exceeded.• Plan and coordinate deliveries of products, ensuring timely and accurate preparation.• Develop key account relationships by articulating the value of products and services to customers.• Achieve monthly sales targets and Gross Profit (GP) objectives.• Create and execute account plans with a strategic approach to maximize sales opportunities.• Conduct product demonstrations, training sessions, and coordinate installations for customers.• Continuously prospect and convert new customers into sales, leveraging technical support as needed.• Collaborate with various departments, particularly the technical team, to ensure seamless customer support and service delivery.• Prepare and submit weekly reports on sales activities• Provide aftersales support to ensure customer satisfaction and resolve any issues promptly.• Ensure timely delivery and installation of customers' orders to maintain satisfaction and operational efficiency.• Travel regularly to support and assist customers, building and maintaining strong relationships.• Focus on increasing revenue through proactive sales strategies and customer relationship management.