Remote Backup Systems develops software and services for Online Backup Service Providers. We are headquartered in Suwanee, Georgia with an engineering office in Chennai, India and Manila, PhilippinesRBS is by far the oldest online backup company in the world. The company's founder Rob Cosgrove coined the now-popular term "remote backup," and defined the technical protocol that is now used as the standard for moving backups of data files around the Internet. With thousands of service providers and millions of end-users across 63 countries, RBackup is the single most widely-used online backup application on the market. Remote Backup Systems was one of the first private companies on the Internet, among the first to host its own web server, and among the first 20 or so in the world to put a computer bulletin board system (BBS) on the Internet, long before the World Wide Web.

#Responsible for solution architecture, development and implementation support of Products/Solutions. Responsible for finalizing Software Requirement Specifications, Functional Requirement Specifications, Product Features & Function Points, Process/Data Flow, Modules, Product Release Levels and Technology. #Define and implement Project/Program holistic quality approach measurements and continuous improvements. Drive accurate pipeline demand forecasts and align sourcing strategies to optimize ability to deliver within financial constraints. Also to take make or buy decisions.#End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial). Managing the entire Product Development Life Cycle from conceptualization, development, testing, prototyping, presentation, demo-package creation. #Understanding market dynamics, viewing the product from both end-user and business perspectives and sculpting solutions.#Overall business planning, financial and budgetary management for the company.Promote continuous improvement to the overall project/program management process.#Manage relationships with the client stakeholders, Set Expectations & Values. Continually work with client stakeholder to discuss the engagement progress, solicit feedback and explore the scope for further opportunities.#Managing activities including manpower planning, selecting the right candidates, training & career development. Market Analysis & competitor Analysis to ensure the product meets & exceeds the industry demands. End to end financial management – plan, forecast, actual – function, portfolio & program/project levels.TECHNICAL EXPERTISE AND INTERESTSAmazon Cloud, VMware, Hyper -V, Oracle Virtual Box, Virtual PC. MS Exchange, MS Office. MS Project, Sharepoint. Windows 98 - 2012 servers, Cisco Routers & FirewallASP.NET, C#, VB.NET, PHP, RTOS,XOJO Real Basic.Win Runner, Load Runner.SQL, Oracle.

Build Both support and testing team from ground up and Foster collaborative ways of working with wider teams(Onsite & Offshore).Designed and developed a support system to seamlessly integrate clients with Support and Development teams.Create assign and track the work plans for delivery and also provide technical guidance for work completion. Also, track the work schedule for on time delivery as per the defined quality standards.Create clear, concise test plans/cases from specifications or verbal communications. Create test plans, test cases based upon functional and design specifications. Execute & Review test cases and analyze and report test results to product/Project teams.Work closely with the development team to analyze, debug and resolve any issuesParticipate in product functional reviews, test specifications, documentation review and provide Level Of EffortsIdentifies recommends and implements changes/process improvements to enhance the effectiveness of automated and manual test strategies and framework

Provided exemplary technical support on matters related to the operating system and software related issues.Instrumental in enhancing client satisfaction through effective technical support on networking issues. Handled a team of 12 helpdesk executives and maintained cordial relations. Interacted with UK clients over phone / Email.Played a vital role in Business Process Re-Engineering.

Greatly acknowledged by top management for excellent technical support service Handled the team and provided umbrella support to TSA’s for advanced technical and process related queries to ensure first time fix for the callersProvided one-to-one coaching to agents and did analysis of the lines of AHT, Quality parameters and Total Problem ResolutionCatering Technical needs of team and meet key parameters like AHT, FTR n CSAT

Embedded Devices design and development mostly on the Intel / PIC / ARM Microcontrollers.Development and testing of products for industrial applications - Temperature transmitter, ADSP audio applications