Pinku Deb Email & Phone Number

A highly experienced, skilled, diligent, and proactive IT Professional with a wealth of technical and business skills with proven customer service excellence. Focusing on delivering best practice across the service delivery function. Exceptionally organised with proven skills to improve process, deliver value, and identify opportunities to improve efficiencies across the IT Service lifecycle. A proactive approach to identify how the business can leverage technology to improve overall customer experience.Specialties Active Directory, SCCM, Callisto, Azure, Windows 7, 10 & 11, Druva Backup Solution, Crowdstrike Anti-virus, Papercut Print Solution, Office365 administration, Intune, MDM IOS and Android, 2FA, MS Authenticator, Mimecast Administration, Forcepoint Security, Manage Engine (Saas) ITSM tool including incident management & request fulfillment, Problem Management, Change Management, VMware, Teams, PowerShell Scripting, VPN, Zoom, GTO, Team Viewer, AV Support Polycom, Logitech and dedicated Teams room, advanced hardware troubleshooting & repair, Network troubleshooting (TCP/IP, DNS and DHCP issues), RingCentral telephony system, Cisco VoIP phones, Cisco Unified CM administration, Avaya VoIP phones and Site Administration (ASA), Veeam Backup, Microsoft Nasuni administration.