Motivated and Experienced Technical Support Professional | Virtual Assistant | Pursuing IT CareerWith over 5 years of experience in customer service and L2 technical support roles within the call center industry, I am a motivated and experienced Technical Support professional. I have recently embarked on a new journey as a Virtual Assistant to expand my knowledge and work experience. My passion lies in pursuing a successful career in Information Technology Outsourcing (ITO) and I am dedicated to continually developing my knowledge and skills to achieve my professional goals.As a fast learner with strong logical and critical thinking skills, I possess a proven track record of problem-solving and delivering customer-oriented solutions. Throughout my career, I have thrived in dynamic environments and have consistently demonstrated my ability to handle complex issues with efficiency and exceptional customer service.KEY SKILLS:• Technical skills: Proficient in various software applications, tools, and operating systems, including Windows Google Suite, VDI, Salesforce, Podio, DocuSign, LogMeIn, TeamViewer, Trello, Zoho Desk, Hubspot, Nextiva, Aydesk, other CRM tools. Familiarity with programming languages such as Java, HTML, and SQL.• Customer service: Skilled in providing excellent customer service, resolving issues, and building strong customer relationships.• Leadership: Experienced in training and mentoring new hires, leading teams, and managing projects.• Communication: Possess excellent verbal and written communication skills, enabling effective interaction with customers, colleagues, and management.• Problem-solving: Proficient in analyzing complex problems, identifying root causes, and developing practical solutions.• Time management: Able to prioritize tasks, manage time effectively, and meet deadlines, ensuring efficient work completion.• Adaptability: Possess the ability to adapt to changing situations and work effectively in a fast-paced environment.• Collaboration: Empathetic and effective in collaborating with team members, fostering positive and productive working relationships.• Open-mindedness: Receptive to feedback and committed to continuous improvement and learning.
