Aaron Pinto Email & Phone Number

New Westminster, BC, CA

• Major Duties:
• Manage a diverse portfolio of IT clients, providing customized solutions that enhance operational efficiency and cybersecurity.
• Drive business growth by leveraging consultative selling to consistently exceed sales targets and identify upsell opportunities.
• Collaborate cross-functionally with technical teams to ensure seamless service delivery and timely resolution of client issues, improving overall satisfaction.Major Successes:
• Secured long-term contract renewals, boosting recurring revenue by 25%.
• Developed a client engagement strategy that reduced response time by 30%, leading to improved client retention.

• Major Duties:
• Provide personalized financial planning and insurance solutions, helping clients achieve long-term security and peace of mind.
• Consistently rank in the top 5% of agents by exceeding sales targets and increasing client retention through proactive relationship management.
• Lead agent development and mentorship programs, public speaking, contributing to significant team growth and improved performance.Major Successes:
• Awarded #1 Personal Expansion in Western Canada in 2019, growing the client base by 25%.
• YoY growth by 134%

Vancouver, British Columbia, Canada

• Major Duties:
• Provided personalized insurance policy recommendations based on detailed client assessments.
• Managed a high-volume portfolio, ensuring timely renewals and handling policy changes and client concerns.
• Collaborated with underwriters to secure the best possible coverage options for clients.Major Successes:
• Exceeded sales targets by 15%, leading to a 10% higher-than-average renewal rate.
• Improved customer satisfaction by 12% by proactively reviewing policies and offering customized recommendations.

Calgary, Alberta, Canada

• Major Duties:
• Handled high-volume insurance claims with a focus on accuracy and efficiency, achieving a 98% accuracy rate.
• Worked closely with clients and brokers to ensure claims were processed fairly and efficiently, reducing turnaround times.
• Conducted detailed investigations to verify claim validity and ensure compliance with company policies.Major Successes:
• Reduced average claim resolution time by 20%, leading to higher client satisfaction and fewer escalated issues.
• Contributed to a 15% improvement in customer satisfaction by resolving claim disputes promptly and effectively.

• Major Duties:
• Onboarded clients to the company’s online platform, ensuring a smooth transition and easy access to services.
• Managed client profiles and supported the sales team by engaging new and existing clients through follow-ups.
• Assisted in day-to-day office operations, ensuring efficient workflow and timely client responses.Major Successes:
• Grew the client base by 15% through successful outreach and personalized service.
• Streamlined the onboarding process, improving client satisfaction and reducing setup time.

Calgary, Alberta, Canada

• Major Duties:
• Delivered exceptional customer service in a luxury retail environment, assisting clients with inquiries and purchases.
• Promoted in-store services and products, driving additional revenue through upselling and personalized recommendations.
• Worked closely with security and management to ensure a smooth and secure customer experience.Major Successes:
• Helped increase in-store sales by recommending high-end products and services to clients.
• Recognized for delivering top-tier customer service, resulting in repeat business and increased client satisfaction.

Calgary Area, Canada

• Major Duties:
• Assisted customers in selecting the right sports equipment, particularly in the hockey department, ensuring their satisfaction and safety.
• Built strong relationships with customers, fostering repeat business through excellent product knowledge and service.
• Managed sales activities and worked closely with the store team to meet overall sales goals.Major Successes:
• Achieved the highest gross sales in the Hockey Plus category nationwide, contributing significantly to store revenue.
• Attended Pro Camp in 2013 as a top performer, enhancing my skills and knowledge in customer service and sales.

• Major Duties:
• Provided personalized shopping experiences by offering fashion advice and recommendations to customers.
• Consistently exceeded sales targets by building strong relationships with clients and delivering exceptional service.
• Assisted in maintaining store appearance and merchandising to optimize sales opportunities.Major Successes:
• Consistently ranked among the top sales associates by exceeding monthly targets and driving repeat business.
• Built strong customer relationships, contributing to increased customer loyalty and store profitability.

Calgary Area, Canada

• Major Duties:
• Mentored young athletes, providing both on-ice and off-ice training to help them prepare for quadrant tryouts.
• Motivated and guided players, fostering a positive team environment and encouraging individual growth.
• Assisted in organizing and running practices, ensuring that athletes were prepared and focused.Major Successes:
• Helped multiple athletes successfully make the Kodiaks Spring AAA team through focused coaching and mentorship.
• Improved athletes’ skills and performance through personalized training plans, resulting in better tryout outcomes.

Bachelor'S Degree, Finance And Financial Management Services

Activities and Societies: Commerce Undergrad Society - Events Team 2018 JDC West Case Competition - Participant 2018

Bachelor Of Commerce - Bcom, Finance And Financial Management Services