Ashok Pinto Email & Phone Number

Plano, TX, US

Southlake, Texas, US

Sabre is a leading software and technology company that powers the global travel and hospitality industry.

Sherwood, Arkansas, US

• ABC Fitness Solutions is the leading provider of technology and services for the health and fitness industry.
• Appointed to lead all aspects of technology including Product Development, IT, Security, Data & Analytics.
• Established multi-year technology roadmap to transform core product lines, eliminate technical debt and drive cost efficiencies.
• Delivered NextGen Revenue Cycle Management SaaS Platform enabling migration of clients from Mainframe Billing and Payment Platform to AWS.
• Modernized infrastructure and improved operational efficiencies using automation.

Stamford, Connecticut, US

• Drove technology strategy and execution closely aligned with business goals, provided exemplary value and customer experience to reduce client churn and increase revenue. Improved speed to market and quality through.
• Technology Leader – Built Dallas Technology Center with a high-performance team implementing a global organizational structure with clearly defined roles and responsibilities, and transforming from a Waterfall.
• Platform Development – Drove efforts to successfully migrate major financial clients to a new loyalty platform, enabling clients to have new features and updates deployed on a regular basis with zero downtime.
• Operational Excellence – Deployed Agile and DevOps practices improving speed to market, delivery quality and velocity, reducing overall duration from initiation to deployment by 50%.

Newark, California, US

• Appointed to lead technology integration efforts between Convergys and Stream, modernize application portfolio, improve global operations efficiencies, and formulate digital strategy and innovation.
• Developed a comprehensive technology roadmap of over 125 homegrown and third-party applications and systems producing a strategy for global contact centers, modernizing the application portfolio.
• Formalized several global solutions while decommissioning regional and redundant systems, streamlining business processes and recognizing 40% cost savings.
• Deployed necessary infrastructure, development teams, tools and processes to mobilize legacy applications as well as create new mobile applications, improving operational efficiency.
• Led integration efforts between Convergys and Stream aligning global systems, processes and teams resulting in high-performing, modernized teams supporting business needs, culminating in 25% in operational costs savings.
• Rolled out Workday HR and Recruiting, Learning Management, Payroll, Timekeeping, Workforce Management, Quality Management, Coaching and Collaboration systems across 31 countries and 130,000 users, consolidating.

Newark, California, US

• Promoted to lead global technology team managing applications data and analytics and strategy. Built high-performance software development teams in North America, LATAM, EMEA and APAC.
• Oversaw vendor spend rationalization, renegotiation and consolidation reducing operational expenses by 35%.
• Launched Aspect Workforce Management across 22 countries and 55 locations for scheduling, forecasting, real-time adherence and time-off management, improving agent productivity by 60%.
• Architected and implemented Global Data Warehouse to gather business critical data from internal and client systems, providing a single version of the truth.
• Introduced MicroStrategy as the go-forward global Business Intelligence platform, while decommissioning three legacy BI solutions.
• Deployed Kronos 6.3 Time Tracking solution utilizing a $3.5M budget across North America, LATAM and APAC regions, vastly improving productivity.

Newark, California, US

• Hired to lead technology transformation efforts, establish strategy and execute multiyear roadmap to enable business growth from $380M to $1B.
• Revamped IT infrastructure to deliver a comprehensive technology roadmap and business plan by deploying cutting-edge solutions and building a strong application portfolio creating market differentiators.
• Designed and implemented desktop automation solution, resulting in$80M in net new revenue.
• Led integration efforts between Stream and eTelecare, while recognizing 50% savings in IT spending.

US

• Hired to lead technology transformation efforts to migrate from 3300 premise-based call processing and business applications to a VoIP/SIP-based, centralized, cost-effective, scalable and highly available.
• Architected, developed and maintained company’s flagship centralized VoIP platform, generating $500M annual revenue.
• Implemented an IT offshore plan augmenting programmer staffing needs, expediting the delivery of key software applications.
• Established multiple highly available data centers, while moving to a service-oriented architecture, providing a highly available platform with 99.99% availability.

Phoenix, AZ, US

• Hired to lead efforts to develop Advanced Multichannel Contact (Call) Center Software Product.
• Led efforts to develop advanced Contact Center Software providing customer-based and skill-based routing for inbound and outbound voice calls, web, chat and email, producing the business’ main revenue-generating product.

Msee - Master Of Technology, Industrial Electronics

Bsee - Bachelor Of Engineering, Electronics Engineering