Keith Pinto Email & Phone Number

Ottawa, Ontario, Ca

Saint Laurent In Montreal, Quebec, Ca

Project managed org-wide learning interventions across all ADDIE phases• Consulted with business units to provide training and non-training solutions by analyzing training requests• Partnered with stakeholders for designing highly technical curriculums for blended learning solutions spanning over 2 to 5 days• Evaluated program success by measuring improvement after program implementation (L4). Socialized data with business heads to gain trust• Designed QA checklists for Instructional Design, content quality, learning objectives alignment, assessments, eLearning UI, accessibility, and IP• Created TQM based process flows for eLearning production and review• Led complex projects with ID’s and eLearning developers for online learning (AODA & WCAG compliant), ILT & blended solutions• Formulated Learning strategy by analyzing LMS (saba) eLearning data• Revamped the onboarding eLearning curriculum for 5 courses in 60 days• Developed content management policy for 2 business units with over 600 users. Implemented the policy using Microsoft flow and SharePoint• Consulted on new learning tech & eLearning vendors for solution build• Transformed classroom courses to VILT’s – Hotel and travel $ savings• Curated WHMIS curriculum (eLearning) for Pilots by collaborating with Air Canada’s Safety Team, Transport Canada’s auditors & Pilots union• Expert in Wireframing complex digital learning solutions

Toronto, On, Ca

Conceptualize, Design and Create eLearning experiences for the Ontario Ministry of Education. The works:• Making learning accessible for all – learning experiences adhere to AODA & WCAG standards • Collaborate with Pedagogues, Web Production Artists & SME’s for storyboards, rapid prototyping and complete solution build-up. • ADDIE- fying eLearning experiences for anyone who wants to learn, anywhere around the world • Create interactive eLearning experiences (using Gagne’s 9 Events of Instruction) in content ranging from Math to Biology for Gen Y & Z audience

Dubai, Ae

Create and program manage learning opportunities for employees on science-backed ways to improve and sustain performance and satisfaction. Part of a team that supports the design and delivery of tailored solutions rolled out globally - including face to face training and online experiences.****Project & Account Management****: • Help business units in deducing if their pain area can be resolved via training intervention, if the answer is yes I help in creating effective tailored L&D solutions. If the answer is no, recommendations on non-training options are shared. • Facilitate creation of learning experiences that are business relevant, scalable, and truly enable Early in Career employees to innovate, build their network and grow their career.• Develop and produce storyboards with SME. Socialize materials with clients during various stage of development. ****The works as Learning Designer****: • Created 25+ eLearning Solutions using authoring tools: Storyline, Google Web Designer, Camtasia, Filmora, Video scribe for content creation. • Quick turn around videos: Using Vlogging equipment, Tripods, External Mobile Mics, Gimbals and the works. (Ask me when we meet, I have them on my phone)• Create Scalable SharePoint solutions (Office 365) Internal and external platforms for business units and vendors. Objectives are to help remote teams collaborate, Share team specific work updates and provide training materials access to outsourced teams.User base for these unique portals range from large groups of 4000 employees to smaller cohorts of 12 members. • Conduct in-depth analyses on business needs and learning gaps to curate internal training and learning offerings. • Work with business units to identify primary learning needs and objectives; Provide expertise on adherence to sound instructional design theory, including emerging innovations in eLearning.

Dubai, Ae

My focus as a coach is to get our employees to fall in love with Emirates and the services we offer - so that they can get others to do the same.The works as a Coach: • Managed and facilitated learning programs for early-career employees, with curriculum ranging from leadership development to creative thinking to Operations and project management.• Excellent communication and facilitation skills built from managing expectations with cross-functional teams, including executive management, human resources and project stakeholders.• Managed scaled training solutions with global reach for early-career team members and Operational leaders in the organisation. • Exceptional classroom facilitation skills and one-on-one coaching skills with extensive experience in leveraging technology enabled training.• Extensive experience in implementation of Train-the-Trainer programs.• Create engaging training experiences for regulatory training sessions that could turn out monotonous otherwise.

Mumbai, Maharashtra, In

****The works as Assistant Manager for Center of Excellence****: • Core team member - Set up the Center of Excellence unit at Go Air.• Architect-ed interactive class room system learning simulations.• Created "SMS Nuggets" a Short Message Service based learning program for employees across Go Air network.• Revamped policies for baggage handling & differently abled customers.• Re-designed customer feedback mechanisms that measured and provided indicators for improving business productivity.• Developed & implemented policies for baggage handling & differently abled customers.• On the interview panel: recruiting manpower for operational roles.****The works as an Operational Leader****:• Developed effective operational processes and change management projects across the western region in India. • Engaged senior leadership in identifying performance based projects across the Go Air network. • Directed the mentoring program to develop a structured mentoring approach for new hires in the western region in India. • Analysed and reported KPIs to form hypothesis individually and team wise. This effort helped keep workforce lean and helped optimize daily operations with no impact to safety and security. • Provided day to day scheduling, meet contracts and exceeded customer service goals which were measured on a monthly basis. • Developed improvement workflow to reduce resolution turnaround time across the western region. Outcomes led to new effective Standard Operating procedures. • Lead and developed a team of 2-4 operational Managers and 50 customer service associates by embodying Go Air’s Leadership Principles at BLR and BOM airport. • Proactively identified and lead process improvement initiatives with the complaints resolution team using Lean tools (Poka-yoke) to delight customers.

Bangalore, Karnataka, In

In the role of a Duty Manger and Work Place Learning Coach with Kingfisher Airlines I gained most my early operational and L&D experience. I have worked on a variety of Operational and Training projects with varying levels of complexity. I was introduced to adult learning theories and best practices in Instructor led coaching here. ****As a Learning Coach ****:• Instrumental in optimizing 70/20/10 learning concept with King Fisher Training Academy. • Designed, Developed & Implemented Fun Learning Guide’s on Policies & Procedures.• Led the initiative of “What happens after Training?” with King Fisher Training Academy. Core focus on creating work place transfer plans using existing metrics in the business. • Coached and developed 5 customer service associates for supervisory roles, 3 executives were promoted in a span of 12 months.****As an operations Manager ****:• Continuously measure and evaluate shift goals and all work processes.• Set/clarify requirements and expectations for a team of 6 plus supervisors and officers. • Answerable for achieving of operational On Time Performance goals for allocated shifts. • Manage hourly workforce including, performance evaluations, rewarding and coaching employees on opportunity areas and resolving workplace grievances.• Conducted accident investigations to improve safety procedure standards. • Managed and drove KPI requirements for assigned shifts with an average success rate of 85% every month.• Worked across 10 airports in the Kingfisher Network managing day to day operations as an Airport Manager.

Mba, Hr

Bachelor’S Degree, Business/Commerce, General