Pintoo Yadav Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Created and managed Distribution lists, managed users, and added/removed users to/from email groups. Problem-solving skills, managing a US remote support team,Create user accounts, modify user account information, reset user passwords,s and removed access to the network utilizing active directly. Create an email manually on G-suite, enable email Forwarding/ set alias docs recovery Ownership transfer using G suite admin console.Peripheral installation /support (LAN / Local Printers external drives, etc.)Rack & stack server/switches storage drives run cabling (cat5 and fiber), configure ILO and break-fix server’s storage drives etc. at our GL data center rack space.Installing Linux OS (Centos, Ubuntu kali etc.), LDAP configuration in Linux machines to login with domain Credentials, Software installation, basic troubleshooting. I created some basic shell scripts to automate the tasks.Installing and troubleshooting with MAC machine’s software installation, configuration, Mobile account creation, Domain join, MDM installation/ configuration using MAC JAMF, Pushing/blocking updates from the backend using MAC JAMF, etc.Working on WDS Server to automate the Windows boot process with the required set of software, using MDT tool.DHCP Scope creation/ modification and IP reservation, Troubleshooting, etc.DNS Troubleshooting and Creating records,SQL Administration troubleshooting, Software installation and troubleshooting etc. Web-based tasks- Jira access management, (bamboo, fisheye, Jira, Gitlab) Gitlab, Confluence space creation and access management, Portal Access Management.ELM process management, etc. Network monitoring using PRTG, and raising calls with ISP.End user/ client support for the North American region, Canada.Managing a small team of US Support engineers, Enabling MFA & SAML with SSO integration. etc. Working on all major Cloud technologies Such as GCP, AWS, Azure etc.

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

Installed, maintained, and troubleshoot computer hardware and software, including LIMS (Laboratory Information Management System), MS Dynamics AX, and Citrix.Managed antivirus clients and maintained the antivirus server, ensuring comprehensive protection across the network.Interacted with Heads of Departments (HODs) to understand hardware requirements, facilitate procurement processes, and coordinate hardware repairs.Conducted system hardware and software upgrades to enhance performance and ensure compatibility with evolving technologies.Installed and configured printers, both locally and in shared environments, enabling seamless printing capabilities for users.Monitored firewall activities to ensure network security and mitigate potential threats.Performed regular health checkups for servers, identifying and resolving any issues to maintain optimal server performance.Utilized PRTG Graphs to monitor internet usage, track bandwidth utilization, and identify potential bottlenecks or anomalies.Liaised with internet service providers (ISPs) to address and resolve any connectivity or related issues.

Gurugram, Haryana, India

Conducted network monitoring for both LAN (Local Area Network) and WAN (Wide Area Network) environments, ensuring optimal network performance and identifying and resolving any issues or bottlenecks.Configured and managed SonicWALL firewalls, implementing security measures and policies to protect the network from external threats.Successfully set up and configured switches and access points (AP) to establish reliable and secure network connectivity for users.Provided Wi-Fi support, troubleshooting connectivity issues, optimizing network coverage, and ensuring seamless wireless connectivity.Collaborated with the application support team to maintain the overall IT infrastructure, assisting with server management, software installations, and troubleshooting.Managed user accounts, including user creation, access permissions, and password resets, ensuring efficient user management and adherence to security protocols.Oversaw inventory management, tracking and maintaining IT assets, including hardware, software licenses, and peripherals.Coordinated with vendors for procurement of IT equipment, negotiating pricing, and ensuring timely delivery of required hardware and software.Managed CCTV systems, ensuring proper functioning, monitoring video feeds, and addressing any maintenance or security concerns.Provided remote support to users, troubleshooting technical issues, resolving software and hardware problems, and offering guidance through remote access tools.Supported video conferencing systems, ensuring smooth operation and resolving any technical issues that may arise during virtual meetings.Utilized CRM (Customer Relationship Management) tool Tesla for ticketing and incident management, efficiently tracking and resolving user-reported issues.

Delhi, India

Conducted network monitoring for both LAN (Local Area Network) and WAN (Wide Area Network) environments, ensuring optimal network performance and identifying and resolving any issues or bottlenecks.Configured switches and access points (AP) to establish reliable and secure network connectivity, ensuring smooth communication between devices.Provided comprehensive Wi-Fi support, troubleshooting connectivity issues, optimizing network coverage, and ensuring seamless wireless connectivity for users.Assisted guests with internet-related issues, resolving connectivity problems, guiding them through network setup, and addressing any concerns promptly and effectively.Interacted with customers, handling their inquiries and providing technical assistance in a professional and customer-centric manner.Managed general IT-related issues reported by guests, troubleshooting and resolving software and hardware problems promptly to ensure a positive user experience.Demonstrated strong customer handling skills, addressing concerns empathetically, and effectively resolving issues to enhance guest satisfaction.Maintained a professional and friendly demeanor during guest interactions, ensuring excellent customer service and representing the company's IT support effectively.Collaborated with cross-functional teams to address and resolve complex technical issues, fostering effective communication and problem-solving.Adapted to various customer needs and preferences, employing excellent communication and interpersonal skills to build rapport and trust.Demonstrated proficiency in understanding and troubleshooting common IT issues faced by guests, providing clear and concise explanations and solutions.