Pintu Kumar Email & Phone Number

Vancouver, British Columbia, Canada

• Project Overview: Contributed in a comprehensive project to develop and implement data-driven solutions for a major telecom client, leveraging Procogia’s expertise in Business/ data operations and analytics
• Collaborated with key stakeholders from the telecom sector to identify business challenges and gather requirements for data-driven solutions.
• Conducted workshops to align project goals with client expectations and business needs.
• Developed an agnostic data analysis framework that enabled the client to derive actionable insights from diverse datasets.
• Employed advanced analytics tools (such as RStudio and SQL) to analyze customer behavior, service usage, and operational efficiency.
• Created interactive dashboards using Microsoft Power BI that visualized key performance indicators, such as customer churn rates and service quality metrics.

Ontario, Canada

• Utilize Excel spreadsheets to perform data wrangling and data mining
• Develop working knowledge of Python language for data analysis using Pandas and Numpy
• Effectively complete a capstone project by collecting data from multiple sources, performing exploratory data analysis, data wrangling, statistical analysis and mining of the data using Python libraries
• Work extensively on creating charts and plots to visualize data, and building an interactive dashboard using IBMs Cognos Analytics and various Excel charts/graphs
• Visualize data using Python libraries including Matplotlib, Seaborn, Plotly and Dash
• Compose queries to access data in cloud databases using SQL and Python from Jupyter notebooks

Vancouver, British Columbia, Canada

• Worked with a US/Canada client, MEDTRONIC.
• Assisted in the identification of process swot; researched and recommended areas of improvement for overall productivity and efficiency.
• Recommended methods for developing automation tools, implementing technologies, and improving utilization.
• Analyzed data after critical examination to make informed conclusions and determine the significance of these statistics.
• Reviewed previous data for comparison and determining trends.
• Discussed potential strategies with the manager based on analysed data.

India

• Collaborated within cross-functional environments, working with diverse disciplines such as Information Architecture, UX, Visual Design, Engineering, and QA, involving both local and collocated teams.
• Led requirements elicitation sessions, including Product Backlog Grooming meetings, Joint Application Design (JAD) sessions, Requirements Workshops, and Design Meetings.
• Worked closely with product management and vendor tech teams to prioritize the team backlog, establish work priorities, determine team velocity, identify risks, request external resources, and coordinate with team.
• Facilitated all Scrum ceremonies in the role of Scrum Master.
• Continuously revisited workflow processes to ensure the team adhered to agile best practices.
• Conducted User Acceptance Testing (UAT) and provided support for training activities for both internal and external stakeholders.

India

• Worked in conjunction with project staff, assisting in the implementation of programs and projects.
• Provided project management support to deliver projects within the established timeline.
• Documented key decisions and collaborated with team members to develop Proof of Concept.
• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, wireframes and mock-ups, scenarios, business analysis, task, and.
• Wrote and disseminated work plans and project documents, including procedures, proposals, progress reports, and presentations.
• Coordinated project resources and stakeholders to collect and organize project information.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bsc, Computer Science