Pintu Kumar Email & Phone Number

Vancouver, British Columbia, Canada

Project Overview: Contributed in a comprehensive project to develop and implement data-driven solutions for a major telecom client, leveraging Procogia’s expertise in Business/ data operations and analytics•Collaborated with key stakeholders from the telecom sector to identify business challenges and gather requirements for data-driven solutions.•Conducted workshops to align project goals with client expectations and business needs.•Developed an agnostic data analysis framework that enabled the client to derive actionable insights from diverse datasets.•Employed advanced analytics tools (such as RStudio and SQL) to analyze customer behavior, service usage, and operational efficiency.•Created interactive dashboards using Microsoft Power BI that visualized key performance indicators, such as customer churn rates and service quality metrics.•Enhanced real-time decision-making capabilities for management by providing intuitive data visualizations.•Utilized machine learning techniques to improve customer retention strategies, resulting in a 25% reduction in churn rates.•Conducted thorough analyses to identify trends and predict future service demands.•Performed detailed gap analysis to identify inefficiencies in existing processes, leading to a 30% increase in operational efficiency.•Collaborated with cross-functional teams to implement process improvements that optimized resource allocation.•Championed Agile methodologies within the project team, enhancing collaboration and accelerating project timelines.•Participated in sprint planning and retrospectives to refine workflows and improve deliverables.•Led UAT sessions for newly developed analytical tools to ensure they met client requirements and provided a seamless user experience.•Gathered and incorporated user feedback to make necessary adjustments prior to full deployment.•Presented project findings and strategic recommendations to senior leadership at the telecom client, supporting decision-making.

Ontario, Canada

• Utilize Excel spreadsheets to perform data wrangling and data mining• Develop working knowledge of Python language for data analysis using Pandas and Numpy• Effectively complete a capstone project by collecting data from multiple sources, performing exploratory data analysis, data wrangling, statistical analysis and mining of the data using Python libraries• Work extensively on creating charts and plots to visualize data, and building an interactive dashboard using IBMs Cognos Analytics and various Excel charts/graphs• Visualize data using Python libraries including Matplotlib, Seaborn, Plotly and Dash• Compose queries to access data in cloud databases using SQL and Python from Jupyter notebooks• Explain cloud concepts, benefits of cloud computing and core Azure architecture components• Use core Azure services and choose the Azure AI services that best address a company’s challenges• Control Azure spending and managing bills by applying recommended practices to minimize cost• Demonstrated a high level of understanding of Agile Project Management Lifecycle and key techniques and successfully complete Agile projects using tools such as Scrum, Kanban

Vancouver, British Columbia, Canada

• Worked with a US/Canada client, MEDTRONIC.• Assisted in the identification of process swot; researched and recommended areas of improvement for overall productivity and efficiency.• Recommended methods for developing automation tools, implementing technologies, and improving utilization.• Analyzed data after critical examination to make informed conclusions and determine the significance of these statistics.• Reviewed previous data for comparison and determining trends.• Discussed potential strategies with the manager based on analysed data.• Collected metrics and created summary reports for senior management and clients.• Consulted organisational leaders on standard time measures; managed work-study and work analysis, analysis of work samples, and developed methods of measuring work performance.

India

• Collaborated within cross-functional environments, working with diverse disciplines such as Information Architecture, UX, Visual Design, Engineering, and QA, involving both local and collocated teams.• Led requirements elicitation sessions, including Product Backlog Grooming meetings, Joint Application Design (JAD) sessions, Requirements Workshops, and Design Meetings.• Worked closely with product management and vendor tech teams to prioritize the team backlog, establish work priorities, determine team velocity, identify risks, request external resources, and coordinate with team members to assign tasks/features.• Facilitated all Scrum ceremonies in the role of Scrum Master.• Continuously revisited workflow processes to ensure the team adhered to agile best practices.• Conducted User Acceptance Testing (UAT) and provided support for training activities for both internal and external stakeholders.• Assisted the product manager in creating various project management artifacts and coordinated project resources to ensure timely and budget-compliant project delivery.• Established acceptance criteria standards for the project and crafted them for each user story using Gherkin Syntax, following the Behavior Driven Development (BDD) approach.• Coordinated with the Data Warehouse team to consolidate data structures for the front-end team and implemented data manipulation techniques for privacy protection

India

• Worked in conjunction with project staff, assisting in the implementation of programs and projects.• Provided project management support to deliver projects within the established timeline.• Documented key decisions and collaborated with team members to develop Proof of Concept.• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, wireframes and mock-ups, scenarios, business analysis, task, and workflow analysis.• Wrote and disseminated work plans and project documents, including procedures, proposals, progress reports, and presentations.• Coordinated project resources and stakeholders to collect and organize project information.• Acted as an information source and communicator between business branches.• Prepared user guides, system manuals, and test cases and scenarios.• Performed various types of testing including smoke, regression, integration, acceptance (UAT), beta, and exploratory testing.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bsc, Computer Science