Email and Chat support expert. Handling escalation and irate customer over the calls.

Obtaining customer’s feedback information to improve our customer’s experience with their Online Store websites.Providing FCR to the customers.Record all customer interactions and ensure that all issues are resolved in a timely manner.Interact and communicate order fulfilment issues and/or requests with our supplier and vendor partners.Solved customer problems in a fast-track environment by responding to an average of 100 customer enquiries per day via chats and emails.Working with Operation Managers, Technical Support, Procurement, Finance, Marketing and Sales, to ensure customer’s concerns are resolved.Handle irate customers in a professional manner.Oversaw customer service functions and resolved problems within authority range

Sr. customer services associate. Expert in chat, emails and calls. Experience of more than five years in same field.

Email and Chat Expert, handling escalations and irate customers in professional manner. Making calls to provide FCR to the customers.