👉 As a Senior Tech Support at Kwik.ID, I lead a team of tech support specialists, ensuring high-quality service delivery and efficiency. My responsibilities include creating Standard Operating Procedures (SOPs), conducting training sessions for new and existing team members, handling high escalated queries, and integrating ticketing tools to enhance productivity. I also collaborate with the development team to streamline processes and improve our Kwik.ID product.👨‍💻 Through my work at Kwik.ID, I continue to gain valuable leadership skills and deepen my expertise in the SaaS industry.Key Skills:🌐 HTML, 🎨 CSS, 📜 JS, 🐍 Python, 🚀 Django, ⌨️ CLI Command, 🎨 Figma, 🔍 Cypress, 📝 Manual Testing, 🔍 Troubleshooting, 🛠️ API Creating, 💻 Development, 🐧 Ubuntu, 📝 Vim, 📋 Team Management, 📈 SOP Creation, 🎓 Training, 🚨 Escalation Handling, 🛠️ Ticketing Tool Integration.

👉 As a Tech Support at Kwik.ID, I provide end to end support and service to clients using the video KYC solution. My responsibilities include troubleshooting technical issues, resolving client inquiries, and collaborating with the development team to identify and escalate bugs.👨‍💻 Through my work at Kwik.ID, I continue to gain valuable technical skills and expertise in the SaaS base product.Key Skills:🌐 HTML, 🎨 CSS, 📜 JS, 🐍 Python, 🚀 Django, ⌨️ CLI Command, 🎨 Figma, 🔍 Cypress, 📝 Manual Testing, 🔍 Troubleshooting, 🛠️ API Creating, 💻 Development, 🐧 Ubuntu, 📝 Vim.

I am thrilled to introduce you to my new venture, FMDF FutureMovesDanceAndFitness, founded and directed by me, Pintu Bhattacharya. Our company combines the art of dance with fitness, creating a unique experience that has no limitations or required experience. Whether you want to join our crew or enroll in one of our courses, we guarantee you'll have a great time and learn a lot. If you're interested in joining our FMDF family, please contact us.

Quality Coach, Kserve.in (Outsourced for CoinDCX KYC and Compliance Process)👨‍💼 Managed a team of 100 members, overseeing auditing, training, and compliance for Coindcx KYC and compliance process.📈 Maintained quality and compliance of the process by identifying and addressing areas of weakness, improving data accuracy, and ensuring regulatory requirements were met.🆘 Played a critical role in the outsourcing process, delivering results on time and meeting client expectations.Key Skills:🔢 Excel Data Analysis, 📞 Call Monitoring, 🎯 Coaching & Feedback, 📝 Tests, 💼 Soft Skill Training, 📊 Scorecards, 🔍 PIP Planning, 🎓 New Batch Training, 📄 SOP Creation.

Customer Response Executive, Kserve.in (Outsourced for Coindcx)💼 Handled ticketing support for 3 to 4 processes, including Crypto, Onboarding, Fiat, Coupons and Campaigns, and Trade.💻 Resolved customer issues related to Coindcx app login, KYC, and other onboarding processes.💰 Assisted customers with cryptocurrency transactions, including deposits, withdrawals, and updates on new coin launches and blockchain networks.💳 Managed deposit and withdrawal of fiat currency, provided information on supported banks and payment methods.🎉 Supported new user coupon and campaign offers. Addressed customer queries related to spot trading, lending, and staking.Key Skills:👉 Zendesk📊 Dashboards for reconciliation and user data checking📧 Email Etiquette📨 Email Handling🔍 Troubleshooting💬 Customer Relationship Management👀 Attention to Detail⏰ Time Management

Customer Service Executive, Athena BPO Pvt Ltd (Outsourced for EFL Eureka Forbes Limited)📞 Handled outbound NPS process for water purifier and other products, focusing on customers who gave low ratings.🔍 Investigated customer issues by reviewing Play Store app reviews, identifying and addressing areas of concern.💬 Provided prompt and effective after-sales service for water purifiers and other products, ensuring customer satisfaction.📝 Raised complaints to business partners to address issues in a timely manner, including issues related to product quality and performance.🚀 Developed expertise in water purifier products and other products, staying up-to-date with the latest product information and features.🎯 Consistently met or exceeded performance metrics, including call quality, customer satisfaction, and issue resolution time.Key Skills:👨‍💼 Customer Service🚰 Water Purifier Products📊 Product Knowledge💬 Communication🔎 Problem Solving📝 Complaint Management🎯 Performance Metrics💻 MS Office👥 Teamwork

• 🚴‍♂️ Efficiently delivered food orders by cycle, maintaining on-time and accurate delivery• 💬 Demonstrated excellent communication skills while interacting with customers and restaurant staff• 🤝 Exhibited exceptional problem-solving skills, resolving issues related to delivery and food quality in a timely manner• 🌟 Consistently achieved high performance metrics, including on-time delivery and positive customer satisfaction ratings.

• Led energetic and inclusive Zumba classes for diverse groups, incorporating a variety of dance styles and fitness techniques• Created engaging and challenging routines, inspiring participants to achieve their fitness goals• Provided personalized instruction and feedback to help individuals improve their technique•Fostered a positive and supportive community among participants• Stayed current with the latest Zumba trends and techniques through ongoing training and development.Key Skills :- Dance choreography 🕺💃Fitness training 🏋️‍♂️🏋️‍♀️Instructing and coaching 🎓👩‍🏫👨‍🏫Communication and public speaking 🗣️💬Team building and collaboration 🤝👥Creative problem solving 🤔💡Time management and organization ⏰🗂️

Dancer and Choreographer with Soul Feet Dance Crew at SJ Studios• Choreographed and performed in numerous corporate and sangeet shows.• Conducted national workshops and taught dance to foreign students from various countries.• Demonstrated versatility in working with dancers of varying skill levels and backgrounds.• Collaborated with team members to create innovative and engaging dance routines. Key Skills :-• Creativity and artistic expression 🎨🎭• Collaboration and teamwork 🤝👥• Adaptability and flexibility 🧘‍♀️🧘‍♂️• Instruction and coaching 🎓👩‍🏫• Event planning and coordination 🎉📅• Intercultural communication and diversity awareness 🌎🌍🌏

🕒🚚 Reliable and detail-oriented part-time newspaper deliverer. 💪 Endured physical challenges with determination, while delivering newspapers promptly. Provided excellent customer service and problem-solving skills. Managed schedule independently.Key Features:Timely delivery: ⏰ Ensured newspapers reached customers' homes or drop-off points promptly.Reliability and endurance: 🌞 Showed up rain or shine, maintaining physical stamina on a bicycle.Attention to detail: 📋 Organized and sorted newspapers meticulously for accurate delivery.Customer service: 😊 Provided friendly and professional service, fostering positive interactions.Problem-solving: 🚧 Overcame obstacles, finding creative solutions for successful deliveries.Independent work: 💼 Managed own schedule effectively, demonstrating self-motivation and initiative.

🎵 Taught diverse dance styles: Bollywood, Hip Hop, Contemporary, and Folk.🌟 Inspired and guided 50+ students.🌞 Led successful summer camp showcasing dance styles.🌸 Introduced exclusive Garba batch for women.📝 Created engaging lesson plans and choreographies.💫 Provided individual attention and constructive feedback.📊 Organized assessments to track progress.🤝 Collaborated with instructors and management for events.