• Ensure day-to-day quality delivery.• Defining and tracking various service KPI.• Analyse and automating various most common operational tasks.• Managing the daily operations, ensure high availability.• Streamline and improve Service Delivery, leading topics, and people.• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA.• Coordination of international teams in global projects.• Drive innovation to optimize, automate and standardize the operational delivery processes.• Manage partners. Review partners delivery status w.r.t SLA / KPI.• Interact with different stakeholders in the delivery process.• Mentoring internal Team.

• Accountable for the entire project scope, project team, resources, and the success or failure of the project.• Interacts with key Business Stakeholders, Engineering/Product Leaders, and Executive sponsors.• Build roadmaps and leads to the development of solutions.• Ensures ongoing communication of progress against project objectives.• Manage product lifecycle, understand stakeholder’s and executive sponsor’s requirements.• Lead multiple Scrum teams and ensure the team lives agile values and principles, follows the processes and best practices.• Organize and lead Scrum meetings such as grooming, planning, review and retrospective.• Coach Teams and share best practices of Agile.• Lead and collaborate with geo-diverse teams and stakeholders.

Responsible for the management of the relationship between Client and DXC Technology• Liaising with Account and Client. • Perform financial planning, managing P&L, and reporting. • Manage programs and projects. • Drive Transition and Transformation work.• Review architectural design documents for NSSR. • Manage technical and process escalation.• Capital planning, procurement of license, SW and HW. • Enforce IT Service Management Compliance.• Critical incident management.• Review Service Level Metrics and quality. • Lead improvement plans and innovations.• Vendor management.• Mentoring Team. • Plan workforce management.

Provide Account-Client Interface – As primary liaison to ADE/AOM, Account Executive, and client leaders at both technical and business levels, support Hosting-specific ITO and Account goals and objectives.Lead Data Center Capabilities – Work with global DCS Site Operations and Operations Leaders to oversee management of centralized data center and remote operations facilities, personnel, vendors, assets, media and vaulting services.Coordinate Workforce Management Plans – Directly and indirectly coordinate a global workforce plan for on-shore and off-shore resourcing, indirectly manage contingent labor, direct and support workforce reduction and Best Shore migration planning and execution, as primary interface to Accounts and Capabilities.Enforce Service Management Compliance – Function as senior-level Hosting-specific PEM in compliance with ITIL service delivery standards and strong process discipline.Lead Metrics-Quality Programs – Develop, implement and maintain quality management, productivity, cost savings and other metrics and reports, to help manage SLA/SLOs and drive organization-wide continuous improvement .Perform Financial Planning-Reporting – With support from Capability and Finance groups, manage a $50-100 million P&L, utilizing experience in corporate financial analysis, forecasting, and reporting tools.Manage Capital Planning-Procurement – With support from ABM organization, utilize HPE internal capital forecasting/appropriation/procurement tools and processes to develop and execute technology refresh and growth plans .Manage Software Inventory-Licensing – With support from ABM, utilize knowledge of corporate software procurement, licensing, inventory, allocation and cross-charge processes and tracking requirements ( if software licenses to be managed by HPE).Manage Hosting Programs-Projects – With support from PMO organization, plan, communicate, execute and track Hosting capability projects.

• Ownership of the designated account technical and related process.• Review and approve proposed solutions from Product Engineering /CTO Organization.• Lead and work with teams to resolve customer escalations, project and change management activities.• Engagement of 3rd Party services that provide activities vital to the delivery of the service.• Plan and drive continuous improvement and/or transformation opportunities.• Provide information and execute remediation from Account Capacity Management.• Plan technical road-map and Define best practices for VMware virtualization Technology.• Taking care of ITSM processes like Incident, Problem, Change, Availability and Capacity Management for all customers.• Help organization in meeting contractual SLA and improve delivery efficiency.• Make delivery documents up to date and complaint to ISO20K/27K/MAP/SOX audits requirement.• Transition new client or project under HP support. Prepare KT questions, KT Tracker and organize KT meeting to collect information from customers.• Plan skill development plan for team and department.

Job Description: -Lead the VMware Delivery Team which is supporting Global Customers.Key Responsibilities:-1. Lead VMware Delivery team. Guiding / mentoring the Team.2. Manage Customers and provide Technical solution.3. Handle the escalated problem and related situation.4. Automate; find out the way to reduce delivery cost.5. Responsible for providing consultation services to the customer for VMware technological enhancements.6. Manage Competence and training of technical team members.7. Prepare & review Process documents & SOP / WI.Other Responsibilities:-1. VMware administration; Manages and virtualized IT environment.2. Responsible for auditing incident management work.3. Problem Mgmt on VMware ESX (i) 4.x; 5.x and Virtual Center, related problem. 4. Plan Change activity and plan periodically audit of change management work.5. OS / Patch Release management and maintain configuration of Central ESX OS image. 6. Planning P2V, V2V, V2P managing the VM's in Virtual center. 7. Analysis of VMware ESX server’s availability, configuration management for reporting to customer.8. Plan Disaster Recovery planning on VMware ESX. Delivery teams will plan/automate/document/execute the plan. Critical Competency:-Lead the Team, provide technical guidance and help them to follow Process.Service Transition.Customer Relationship Management.

Pre Sales & Implementation activity in Linux and Open Source Products.• Capture customer requirement and provide the technical solution to customers. • Analyze an organization’s overall business and establish how information technology is used there• Assess new computing applications to see if they are suitable and if the existing hardware will support them• Provide detailed information about costs and benefits of various computing applications• Create architectural plans outlining the structure of new computing applications• Lead a team of specialists to design and build new computing solutions• Test and review new computing solutions and fix any problems• Explain to people throughout an organization how the application will affect their work• Develop training manuals and run training sessions to show clients how to use the application.• Implement the solution and work with the customer to improve as per their application.

Facility Management Support to Banking and Financial customers. • Provide hardware & OS onsite support. • Deliver SLA based support for Servers, IT equipment, and Network. • Design and build an IT infrastructure for the organization.• Prepare technical documentation, including standards, procedures, and definitions.• Monitor the growth of the organization business and plan its capacity, security requirements• Monitor the performance and security of the IT infrastructure, and minimize the risks.• Train people to use the organization’s computer system or organize external training programmers, particularly for new software.• Leading and mentoring Team.• Invoice client for Annual Maintenance Contract and work with client’s finance team for collection of the amount.

Facility Management Support to Financial customer. • Plan and install operating system and associated server hardware.• Install and support operating systems.• Deliver SLA based support for Servers, IT equipment, and Network.• Ensure that storage, archiving, backup and recovery procedures are functioning correctly• Find and fix hardware and software problems• Test new systems, and commission and install new applications• Train people to use the organization’s computer system or organize external training programmers, particularly for new software.