Terry Cain Email & Phone Number

Change is dominant in business, especially technology related businesses. As businesses mature there are cultural conflicts that can become barriers to growth when stakeholders have little clarity on their priority. This makes the business and growth subject to the winds of change. At Pinwheel Partners our passion is directed towards helping growing or stagnant businesses gain more predictability as they drive their cultures using the Service Profit Chain as published by Harvard in the early 90's. Leadership Action, Creates Employee Engagement, Creates Customer Engagement and this equals Shareholder Value. A description of services are available on our website . Questions? Email : terry@pinwheel.partnerswww.pinwheel.partners

Phoenix, Az, Us

Global leader responsible for enhancing the customer experience by developing strategies, sharing of best practices, development and execution of training plans for service excellence

Phoenix, Az, Us

This position is leading change management efforts to engage and organize internal services to run like a business with focus on customer service, service delivery, alignment with the businesses and market differentiation.An involvement with motivation and people strategies is key at this time. Current responsibilities include managing a global IDEA program, initiating and chairing a Customer Service Council,networking with worldwide shared services organizations through The Conference Board and discovery work.

Phoenix, Az, Us

Lead Change Management efforts with Marketing and Communications for all internal services. Part of a team that leveraged the scale and scope of Avnet Inc to make our internal functional groups a true service organization.

Parenting Arizona expanded our reach with online Education for parents, added multiple professionals to our board roster and supported the Executive Director with fund raising activities through multiple subcommittees

Startup enduser software sales unit inside our Computer Products Group

Examined linkages with software companies in the industry with Avnet Inc hardware technologies. We launched multiple strategic partnerships with JDEdwards, Ross Systems, Consilium, Datacore resulting in organic growth for Avnet at the time.

Netpromoter Certified Associate

Master Instructor Change Management, Change Management

Lean Green Belt

Process Mastery

Breakthrough Intensive

Leadership Intensive

Psychology