• Direct and oversee all aspects of the Human Resources division including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees. • Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff• Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning, and assisting management with career planning and counseling.• Supervise the financial issues for the HR budget including benefits, labor & salary reports and plan cost effective events within the HR budget guidelines• Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines. • Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within. • Plan and organize overall work requirements of the Human Resources Department and delegate job tasks.

• Establish and maintain appropriate recruitment strategies like job fairs, communication with universities and local schools. • Constantly detection of needs for effective training. • Labor management and performance reviews. • Conduct goal settings for the Planning Committee and Managers. • Supervise the Training Quality Manager to achieve the higher standards results. • Create an environment that allows employees to express their opinions, preferences and concerns. • Develop succession planning and operational management 9 BOX . • Responsible for HR budget review, monthly reports, management such as Turnover, Headcount, FTEs. • Ensure to follow the policies and procedures of Four Seasons. • Conduct labor relations processes, including legal contingency management.• In charge of compensation strategies. • Managing all the expatriate positions. • Support in cultural adaptations. • Create recognition programs for planning committee, managers and employees. • YTD Achievements:LQA 89.9% , Staff and Service 82.8%.Five Stars Award by Forbes

Established and maintained appropriate recruitment strategies to ensure that the departments of the Hotel had adequate staff with the right skills and abilities according to the demands of the operation. • Created and managed development management systems, work performance problems. • Created an environment that allowed employees to express their opinions, preferences and concerns. • Developed succession planning and operational management. • Ensured employees followed the policies and procedures of Four Seasons and standards (ex. Culture and service standards). • Conducted labor relations process, including legal contingency management. • Defined employee relations strategy and oversaw its implementation. • Union negotiations • Experienced with Great Place to Work Survey. The hotel achieved the 17th place of GPT on 2012.

Last Position: HR Assistant Director • Supported HR Director in all areas such as Recruitment and Selection, Training and • Development, Benefits and Compensation and Labor Relations • Deputy in charge in case of absence of HR Director • Responsible for verification of procedures and policies, responsible for HR budget review, monthly corporate reports management such as Turnover, Headcount, FTEs, Organizational environment among others • Supervision of social activities for employees. Starting Position: Training and Development Director • Maintained the 5 Diamond AAA award –highest recognition for a hotel of this category through the delivery and management of corporate training as well as Detection of Training Needs • Guaranteed the continuity of a competitive leadership level to ensure the high quality standards at the hotel • Carried out performance evaluations, career and life plans, • Managed the training budget, social events, organizational communication and Health and Safety programs.

Leader for the implementation of a HR and Payroll System Process • Project manager in charge of standardizing and setting HR processes at country level together with Chiclets Adams, company that had been acquired by Cadbury, which was to be implemented in the system. Starting Position: Administrative Chief of Corporate Personnel • Provided support to employees in matters related to their benefits. • General office services of the Corporate Administration, as well as hiring and terminations.