Pilar Ortiz Email & Phone Number

Nashville, TN, US

Miami, Florida, US

Nashville, Tennessee, US

Toronto, Ontario, CA

• Direct and oversee all aspects of the Human Resources division including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour.
• Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff
• Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning, and assisting management with career planning and counseling.
• Supervise the financial issues for the HR budget including benefits, labor & salary reports and plan cost effective events within the HR budget guidelines
• Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and.
• Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for.

Toronto, Ontario, CA

• Establish and maintain appropriate recruitment strategies like job fairs, communication with universities and local schools.
• Constantly detection of needs for effective training.
• Labor management and performance reviews.
• Conduct goal settings for the Planning Committee and Managers.
• Supervise the Training Quality Manager to achieve the higher standards results.
• Create an environment that allows employees to express their opinions, preferences and concerns.

Toronto, Ontario, CA

• Established and maintained appropriate recruitment strategies to ensure that the departments of the Hotel had adequate staff with the right skills and abilities according to the demands of the operation.
• Created and managed development management systems, work performance problems.
• Created an environment that allowed employees to express their opinions, preferences and concerns.
• Developed succession planning and operational management.
• Ensured employees followed the policies and procedures of Four Seasons and standards (ex. Culture and service standards).
• Conducted labor relations process, including legal contingency management.

Dubai, Dubai, AE

• Last Position: HR Assistant Director
• Supported HR Director in all areas such as Recruitment and Selection, Training and
• Development, Benefits and Compensation and Labor Relations
• Deputy in charge in case of absence of HR Director
• Responsible for verification of procedures and policies, responsible for HR budget review, monthly corporate reports management such as Turnover, Headcount, FTEs, Organizational environment among others
• Supervision of social activities for employees. Starting Position: Training and Development Director

• Leader for the implementation of a HR and Payroll System Process
• Project manager in charge of standardizing and setting HR processes at country level together with Chiclets Adams, company that had been acquired by Cadbury, which was to be implemented in the system. Starting.
• Provided support to employees in matters related to their benefits.
• General office services of the Corporate Administration, as well as hiring and terminations.

Lic. Relaciones Industriales

Relaciones Industriales, Human Resources Management/Personnel Administration, General