Piotr Adamowicz Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

• Ensured the end to end delivery of APM product under value stream working modus and cross functional collaboration in a complex matrix organization• Contributed to strengthen APM products and service, provided expertise and act as key interface between the sales and development teams• Defined detailed business requirements and specifications of new product/feature for one of the APM products• Owned and executed product features working with IT teams• Focused on user feedback, metrics, stakeholder feedback, balancing UX, business objectives and measurable strategic roadmap defining product & market by understanding merchants and consumers needs• Proactively identified gaps in the current product offering (POS & Ecom) and led the effort to develop solutions that drive business value• Commercialize APM product and collaborate with Finance and Pricing teams to agree on offering and go-to-market strategies• Tracked payment industry trends, standards and competitive offerings in the Ecom and POS• Developed materials on my product to educate internal & external stakeholders on new product offerings• Cooperated with Legal team for contracts and legal documentation• Engaged with Marketing and Design teams to create collaterals that best define the value and customer experience• Leveraged internal network to influence global teams to deliver product enhancements

Warsaw, Mazowieckie, Poland

• Carried out impact analysis for internal operational teams and processes including File Handling, Reconciliation, Remittance, Chargeback Processing and Resolution, Quality & Reporting (+150 specialists in Processing Center split into 6 internal teams)• Collaborated with cross-functional teams including IT, Product and Sales to ensure alignment and successful implementation for geo-expansions projects for South Korea & United Arab Emirates• Communicated rollout progress, updates, and changes to stakeholders at various levels within the organization• Monitored pilot phases and triggered escalations to project team and senior management, monitored post-rollout performance, gathered feedback, and implemented improvements to optimize the efficiency and effectiveness of implementations & geo-expansions

Warsaw, Mazowieckie, Poland

• Created (in the SharePoint) the Knowledge Hub for Customer Service teams from all business lines from Merchant Services organization• Mapped optimized business processes that align with organizational goals including creating BPMN flowcharts, diagrams, and documentation for projects for Polish local schemes and business expansion project in Nordics region• Collaborated with various teams and stakeholders across departments to understand their needs, gather requirements, and ensure that proposed process changes meet their expectations

Warsaw, Mazowieckie, Poland

• Made numerous changes and additions to merchants’ accounts in professional and timely manner• Provided support including financial queries (both transactional and basic accounting), answering product questions, and implementing contract changes• Monitored transactions, reporting and solving issues

Ba In Ancient History And Italian

Erasmus+ Internship