Piotr K. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois

Greater Chicago Area

~ Performs daily execution and maintenance for creations and changes of import and domestic cocoa and chocolate materials, transfers, various customer and vendor accounts while following the principles and sense of urgency, accuracy, and adherence to rules~ Validate the integrity of material data provided by other functions~ Supports related departments (R&D, Quality, Planning, Pricing, Sales Support, Sourcing) with changes, additions, deletions and inactivation of materials, customer and vendor accounts. Ensures correct approvals are received~ Acts as liaison and first line of support for other departments with purpose of resolving problems and meeting requestor needs and company objectives~ Coordinates database activities for purpose of ensuring data accuracy~ Generate reports~ Understanding other departments' impact and interactions with Master Data by building relationships~ Coaching new Master Data members to quickly gain necessary knowledge and understand the rules in order to perform his/her duties and support all Master Data processes

Greater Chicago Area

~ Manage the accurate entry of all orders into SAP and related company billing systems~ Quickly identify problems and corrective actions of all order requirements for product, product configuration, pricing~ Verify that orders meet customer requirements and special billing needs~ Ensure orders are in compliance with Sarbanes - Oxley (SOX) regulations and company policy~ Work across functional boundaries to resolve delays in the entry of customer orders to ensure that customer's delivery and installation time frames are met~ Resolution of simple an complex invoice and billing related issues~ Validate accuracy of first billing to customer and ensure that it is in compliance with customer special billing requirements ~ Assist team in accomplishing objectives and meeting deadlines

Kraków Area, Poland/ Memphis, Tennessee

~ Resolve complex customer issues escalated from customer service team members~ Provide information, instant advice and coaching to customer service teams~ Building strong relationships with B2C and B2B customers~ Identify gaps in SAP systems and processes~ Assist project team to develop and implement solutions to system and process issues~ Project team member validating data migration from a customer service perspective~ Provide expertise to customer service team members in the SAP Operating Model processes~ Support customer service departments during Operating Model deployments/ go-lives in Krakow, Poland, Memphis, Tennessee, and Ontario, California ~ Co-facilitate end user training on SAP system and processes ~ Execute test cases, conditions, and assist in managing and implementing business decisions~ Identify areas for improvement and assist in managing and implementing business decisions~ Validate and test end user documentation including work step instructions and user procedures

Kraków Area, Poland

~ Acted as a primary customer service contact for assigned US customers~ Understand, anticipate and respond to customer and business needs in changing market~ Coordinated with Order Processing and other related departments to manage customer needs~ Developed a partnership with sales organization to gain a better understanding of customer needs~ Addressed a variety of inquiries or requests for service from customers or business partners~ Processing and detailed monitoring of merchant orders~ Execution and implementation of multi-dimensional business policies~ Establishing firm and sustainable business relationships

Levels: A1, A2.1, A2.2, Spanish Language

Acquired a general knowledge of the basic grammar contents along with a socio-cultural view of the Spanish speaking countries. Achieve.

Master Of Arts, American Studies

Master of Arts disertation - "JFK and the Kennedy clan in the politics of the US"

Master Of Arts, English Philology With The Faculty Of Business English

Master of Arts - "Means of persuasion in advertising directed to men and women"

Bechelor Of Arts, Business In English

Activities and Societies: London Chamber of Commerce and Industry (LCCI) certificate in business statistics 3rd level. Bechelor of Arts.