Piotr Malarczyk Email & Phone Number

Warsaw, Pl

• leading the team, setting objectives, coaching, developing, and motivating team members,• supporting yearly appraisals process with employees,• provide technical/knowledge/skills support to the team members,• guarantee the timely escalation of problems and highlight incidents to Head of CM,• ensuring a high quality of the cash monitoring, payments, and other operations,• foster innovation and efficiency,• supporting and providing the recruitment process of team members,• coordination of system access, resources, and induction to newcomers,• ensure that the workload is equitably balanced in the team,• lead team meetings on subjects such as information update organizational issues etc,• take part in organizing training for the team,• monitoring KPI's, procedures and SLA to ensure they are up to date and delivered in a timely manner to LCO, CIT and higher management,• resolve any misunderstandings within the team and/or with the client,• build effective relationships with managers, legacy locations, HR, and other departments,• dealing with unexpected issues such as system failure, supplier, errors, etc,

Warszawa, Woj. Mazowieckie, Polska

• improvement of cash management process in countries managed by the team,• updating existing procedures and creating new ones,• monitoring of cash availability and withdrawals trends in the networks belonging to the team• developing existing\new cash management tools with cooperation with IT Department,• creating new tools in VBA helping other members of the team in their daily tasks,• train new employees and introducing them to the team as well as to cash management process.• monitoring KPI’s & SLA and share them with the teams from other LCO

Warszawa

• handover cash management process from other countries as a main purpose of centralization,• preparation of procedures for other team members,• efficiency analysis of cash flow and cash management process optimization,• planning cash fill orders for ATMs, BNAs and recyclers for foreign networks,• advanced tools development (VBA) supporting cash management process,• posting payments and making transfers in the systems,• contact with banks, CIT Companies and Local Country Operations,• bussinnes trips

Warszawa

• daily tasks related to cash management (making transfers and payments in bank system, checking balance account)• preparation of analysis and reports related to cash management,• cash management process optimization• planning cash fill orders for ATMs, BNAs and recyclers for polish network• tools development (VBA)

Warzawa

• daily contact by phone with customers having issues when performing card transaction• making sales and ATMs transaction reports• coordination of captured card process in ATMs• verification of the correctness of transactions.• solving technical issues occurring in terminals

Warszawa, Woj. Mazowieckie, Polska

• making analysis and reports• daily contact by phone with customers having all kind of issues with payments• keeping level of certain products under control• posting payments• updating customer database

Postgraduate Studies, Information Systems And Data Analysis

Magister (Mgr), Management

Licencjat (Lic.), Management & Marketing, 2005 - 2009