- Building a solution vision with customers- Creation of a digital strategy roadmap- Designing tailored solutions- Managing customers expectations- Managing multiple international enterprise projects (from the vision stage to the go-live day)- Customer Portal solutions design and implementation- Processes design and implementation in the following areas:> Sales> Marketing> Customer Service> Field Service

- Managing multiple agile teams. - Business consulting (various industries). - Deep knowledge of sales and customer service processes. - Project budgeting and scheduling.

Business analysis and system implementation:- Business analysis in the area of CRM (Microsoft Dynamics CRM as a lead solution)- Analytical workshops conducting- Analytical documentation- Design and implementation of customer requirements in a system- Cooperation with developers in terms of arrangements for the system extensions and modifications- Trainings for system usersPre-sales:- Clients processes analysis- System customizations- Product demonstrations tailored to customers’ requirements- Participation in pre and post sales meetings- Collaboration with the Sales and Solution Architecture teams at various stages of the sales cycle- Support after sales- Contribution to RFP/RFI responses

- Elicitation and analysis of requirements in the area of Product Catalogue- Elicitation and analysis of requirements in the area of CRM- Processes and requirements documentation based on workshops conducted with clients

- Participation in new IT system modules implementation projects.- Process analysis, procedures and instructions defining.- Functional system management.- Supervising requirements establishing process.- Preparing functional requirements specification based on gathered business requirements.- Leading acceptance tests.- Troubleshooting. - Defining and preparing reports and analysis based on information from databases.