I am an IT specialist with 10 years of experience, a person of the highest diligence and extraordinary perceptiveness, currently in charge of the problem management process at T-Mobile, where I coordinate the team that detects the root causes of problems and failures. My current skills and duties include incident examination using customer support systems such as Remedy and Jira, problem management process task execution, risk escalation, service management, best practice assistance and ITIL process standardization. I also apply my own analytical tools to monitor incidents and observe trends. My analytical skills and resourcefulness, combined with technical competencies including Sybase, Python and many more, make me extremely effective at finding immediate and insightful solutions to the highest-priority incidents. I also work with the HP Quality Center, Remedy, Jenkins, etc.To this point, I have worked for such companies as T-Mobile, Bank Pekao SA and Bank Millennium SA, and Samsung R&D as a problem manager, business analyst, test manager or software quality tester.I graduated from the School of Information Technology after studying Computer Science with a Database specialization. I am fluent in English, which enables me to work in an international environment.I am open to B2B engagement as well as regular employment.