Piotr Keller Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

At Lilt, Inc., I've had the privilege of spearheading strategic initiatives, focusing on optimizing localization workflows for significant account portfolios. My role involved the meticulous management of large-scale localization programs, overseeing numerous projects across diverse product lines. I've led the successful execution of test translations and proof of concept projects and played a pivotal role in enhancing connector functionalities and external translation management system integrations. My efforts have driven an increase in profit margins and significantly reduced labor intensity through the introduction of a customizable production allocation system. Additionally, implementing Looker Studio for dynamic quality and operations KPI reporting has enabled real-time data tracking and decision-making, markedly improving operational efficiency and client satisfaction.

Bellevue, Wa

In my tenure as Global Program Manager, Service Quality, at Lionbridge Technologies, Inc., I led a team of Global Production Managers and Functional Leads to achieve 98% on-time delivery while maintaining 95% language quality standards across 90 languages. My innovative strategies included the implementation of a rapid, 24/7 on-demand translation workflow for premier technology clients, achieving 99% on-time delivery and a 70% margin. I developed a community engagement framework for over 600 professionals, managing the delivery of more than 20 million words quarterly, which resulted in a 60% community margin. My commitment to enhancing global service quality involved overhauling linguistic assignments and implementing performance improvement plans, reducing non-compliant languages to below 5%.

Masovian District, Warsaw West County, Poland

As a Global Production Manager with Lionbridge Technologies in Poland, I designed and implemented custom machine learning workflows for technology clients, leading to a 50% profit margin in the first quarter. I managed Project Managers, Language Coordinators, and Testers, ensuring high-quality translation and testing services, and collaborated with Solution Architects and Engineering teams to onboard new programs. My leadership in program and account teams fostered development through goal setting, training, and performance monitoring, significantly enhancing customer experience and engagement.

Masovian District, Warsaw West County, Poland

As Program Manager, I championed strategic planning and execution of program initiatives, leading to the successful delivery of key projects. My role involved directing cross-functional teams, securing pivotal partnerships, and implementing comprehensive risk management frameworks. I introduced cutting-edge technologies and methodologies into project management processes, significantly improving project delivery times and quality.

Warsaw, Masovian District, Poland

In my role as Language Coordinator Team Lead, I led a high-performing team, driving performance through strategic leadership and development initiatives. I pioneered the development of an innovative language quality assurance system and streamlined operations by integrating new technologies and workflows. My client-centric approach deepened relationships and drove growth in repeat business.

Warsaw, Masovian District, Poland

As a Language Coordinator, I managed language projects from inception to completion, ensuring adherence to quality standards. My collaboration with cross-functional teams resolved language-related challenges, improved project outcomes, and maintained high-quality resources and expertise. My commitment to professional development and excellence contributed significantly to team success.

Warsaw, Masovian District, Poland

• Active client acquisition and building long-term relationships• Organizing and overseeing language courses execution (including specialized courses)• Coaching students for language exams• Conducting university classes