Piotr Kostecki Email & Phone Number

United Kingdom

Cwmbran

Cwmbran

* Providing 2nd and 3rd line support for Service Providers tier customers (mostly UK, Benelux and Sweden based companies),* Maintaining the servers supporting customer's services,* Diagnosing problems occurring within the live systems environment, identifying and implementing fixes when possible; undertaking root cause and trend analysis,* Receive, manage and take ownership of reported faults ensuring they are resolved within Service LevelsKey Skills: VoIP, SIP, Session Border Controller, AcmePacket SBCs, Palladion monitoring tool, BroadSoft BroadWorks Platform, Loki Provisioning, AudioCodes, Linux, Sonus 1000, Sonus 2000,

Cwmbran

* Providing 2nd and 3rd line support for Service Providers tier customers (mostly UK, Benelux and Sweden based companies),* Maintaining the servers supporting customer's services,* Diagnosing problems occurring within the live systems environment, identifying and implementing fixes when possible; undertaking root cause and trend analysis,* Receive, manage and take ownership of reported faults ensuring they are resolved within Service Levels Key Skills: VoIP, SIP, Session Border Controller, AcmePacket SBCs, Palladion monitoring tool, BroadSoft BroadWorks Platform, Loki Provisioning, AudioCodes, Linux

Bath, United Kingdom

* Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.* Perform regular file archival and purge as necessary.* Create, change, and delete user accounts per request.* Provide Tier III/other support per request from various constituencies.* Investigate and troubleshoot issues.* Repair and recover from hardware or software failuresKey Skills: Linux Multi Servers Administration, Nagios, Munin and Palladion monitoring tools, Proxmox and KVM virtualizations, Apache, MySQL, Asterisk,

Bath, United Kingdom

* Provide a high level of customer service and technical support via telephone and our customer management system to our Customer Services Team.* Have an in-depth technical understanding of our products and the systems they are built on.* Diagnose and correct faults on our systems for the Customer Services Team.* Provide 1st line services to customers on high level escalated incidents.* Log all incidents on customer management system, categorising types of incidents, customer, product used* Research answers via reference materials, asking others and utilising the knowledge base and Wiki* Escalate problems to Customer Services Manager, System Admins, Development Team in line with company policyKey Skills: VoIP, Linux, Customer Support, WWW, DNS and Email Hosting, MySQL, Asterisk,

Bristol, United Kingdom

Fujitsu in the UK is a leading provider of IT systems, services and products, employing 14,000 peopleResponsibilities* Troubeshooting problems with computers, tills, scanners and printers at Tesco and Boots on South-West* Performing software rebuilds * Replacing faulty components

Wrocław Area, Poland

Local ISP providing services of data transmission, VoIP and IPTV for over than 3000 end-users.Responsibilities* Configure and Installation and Support Network Infrastructure devices, i.e. Routers, Switches, Wireless Network Devices* Provide 3rd level support to operations, analyse and diagnose faults* Help Desk & Customer Support* Development of service procedures for Customer Desk, Helpline employees and Field Engineers* Building new copper, fiber-optic and wireless networks* Ensuring the proper functioning of networksKey skills: Linux, VoIP and IPTV solutions, Network Administration, Customer Support, Networking and Internet Protocol Suite (TCP/IP), Internet Solution Provider, Wiring Specialist Copper/Fiber Optics, 2.4GHz and 5GHz Wireless Networks, MikroTik, Allied Telesis,

Wrocław Area, Poland

TRICOMP specialises in modern IT and telecommunication technology. From the very outset the company has provided integrated IT and telecom system solutions adapted to its clients’ needs.Responsibilities* IT Support of key business customers - Mace Ltd., Zlote Tarasy and Eurobuild* Windows 2003 Server, Exchange and Active Directory Administration* Support and administration of IT infrastructure on SkyTower project - highest building in PolandKey skills: Network Administration, IT Infrastructure Administration, Windows 2003 Server Administration, Active Directory, Exchange, Remote User Support, Customer Support, Cisco/Linksys Routers, Switches and IP Phones, HP ProLiant Servers,

Exeter, United Kingdom

Company specialize in military clothing and police clothing, military equipment for all seasons. Students’ professional practice within the European project “Leonardo da Vinci” in the UK.Responsibilities:* Network and IT infrastructure administration* Windows 2003 Server and Active Directory Administration* Help-desk for company employees* Rebuilding company’s web site* Assistance in designing Products Catalog* Role as an aid to Sales ManagerKey skills: Network Administration, Active Directory, Users Support, Maintaining Company WebSite, Microsoft Windows Server 2003 Network,

Bsc, Computer Systems And Networks

I have received the knowledge in range of general and basic technical subjects, necessary for an IT engineer. Additionally I have gained.

Education record