Piotr Machowski Email and Phone Number
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Piotr Machowski personal email
Executive manager and strategic project leader with over 20 years experience gained in large international and Polish companies, mostly IT and Telecom. Professional, motivated by challenges and respected for creativity and easy adaptation to new areas of business. Analyst, using the experience and education from IT world and business world (MSC in IT and Executive MBA).I have skills and experience in three areas:🟢 Performance and quality increase: through development and improvement of business processes. I have deployed business process architecture in UPC Polska and created business process center of competence offering BPM, BPMN, SOA, Six Sigma, Hammer MM. I have developed company growth process, based on customer experience management (CEM, CX). Implementation of my recommendations resulted in: decrease of Call Center costs by 2 million PLN per year, decrease by half of response time for customer complaints without increasing of operational costs, increase of customer satisfaction from one of key operational processes by 40% (NPS) within 3 months and also without increase of costs.⚫️ Program and process management: I have developed Program Management Office and run it for 6 years. I have managed a team of project managers managing up to 250 projects in parallel. I have designed infrastructure to manage after merger integration program and delivered status, risk and issue management functions in this program. I apply IPMA, PMI and PRINCE2 methodologies.🔴 Product research and development: I have designed and implemented a portfolio of location-based mobile products delivering new and sustainable source of revenues. I took active part in development of mobile premium services market in Poland. I am an author of concepts of innovative products: mobile photo blog and mobile payments system.
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Senior Analyst, Rpa Business Development ManagerHorus Jul 2020 - PresentWarszawa, Woj. Mazowieckie, PolskaI'm responsible for business process automation consulting services (feasibility, high level architecture, business case, process discovery and improvement) and for managing RPA dev-ops team. -
Consultant, Project WhispererPiotr Machowski 2013 - PresentI offer consulting, advisory and implementation services in area of business performance improvement (project planning and execution), delivering customer and employee experience management (research, analysis, planning, implementation and measurement of results). -
Business Process DirectorUpc Polska 2006 - 2013Head of a team of 25 managers and experts. My goal was to grow operational cash flow by improvement of key business processes and to manage implementation of new technologies and products in operations division. I have managed strategy implementation program and PMO. I have developed business process center of competence and delivered services like: business process mapping and monitoring, business process change management, business process maturity evaluation, measurement and optimization of process costs and revenues. The business process architecture developed by my team has been used as a basis for new motivation program for directors in operations division. After the change the bonus budget did not increase but key performance indicators (FCR, CPC, TTA, NPS) have improved and reached best scores in European operations of Liberty Global. I have designed and implemented Customer Experience Management process, which delivered knowledge about most important changes in products and processes of the company. I have also designed and managed the process of quality assurance for new and modified products and processes (User Acceptance Test, recognized as reference process in UPC Group). -
Acting CooUpc Polska May 2012 - Jul 2012WarszawaAccepted the responsibility for managing Contact Center, Customer Operations and Logistics (over 700 employees) during Post Merger Integration. This was a temporary position for the time of restructure of operations division.
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Products And Services Development (R&D) Department Deputy DirectorPolkomtel 2002 - 2006I was responsible for growth of revenues from non-voice services. My role was to manage marketing research and development of Value Added Services for mass market at Plus GSM, the leading mobile operator in Poland (over 10 million prepaid and postpaid customers at that time). VAS covered areas like: premium voice, text, WAP and video streaming, information services and location based services. I managed relations with content providers (negotiations and ). I also managed logistics of SIM cards and scratch cards both in areas of technology development and security of deliveries (negotiation of agreements, stock planning, quality assurance). During all years on that position I have delivered growth of VAS revenues on a bigger scale than organic growth of the market and customer base.I have also served as a member of inter-departmental Polkomtel Strategy Development team. -
It Infrastructure Department Deputy DirectorPolkomtel 1996 - 2002On this position I was responsible for development and maintenance of corporate data and voice services for over 80 locations all over Poland. I managed design, implementation and operations of multi-site and multi-skill Contact Center system for over 1000 consultants. I have prepared and presented a design and business case for country-wide IP/MPLS transport backbone network and managed the implementation of this project. I have also secured continuity of data and voice services during switch of millennium 1999/2000 (Y2K).
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Cisco Systems Engineer, Corporate Internet AdministratorEricsson 1995 - 1996I was responsible for design, implementation and support of complex heterogenous data networks for all types of business, including: banks, power plants, education, ISP, goverment and many others. I served as expert for various network architectures and protocols, including X.25, ISDN, FrameRelay, ATM, Sonet, Novell/IPX, IP, IBM/SNA. On 14th of September 1994 I have successfully passed the CCIE Exam (ID: DT1558008). I am also certified as Cisco Sales Expert and Cisco Support Expert. -
Network Consultant, Cisco Systems Product ManagerSolidex Pi 1993 - 1995I held independent position conducting consultations regarding network technologies. My role was to prepare offers for public tenders, conduct pre-sales with the use of Cisco and Sun demo equipment. I have designed, integrated and configured network systems and provided technical support to clients from central and northern regions of Poland. I have also carried out trainings on Cisco Network Management and Cisco Products Configuration and lectured on seminars. I was responsible for contacts with foreign companiesand also for contacts with Cisco Technical Assistance Centre. -
Consultant, Programmer, Ceo, OwnerPandee S.C. 1990 - 1993I have co-founded and started private company in order to offer consulting and self-designed communication and operating system administration software for BPH, one of biggest Polish banks at that time.
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System Manager, Network ManagerAgh University Of Science And Technology, Computer Centre 1989 - 1993I was responsible for maintenace of VAX/VMS and UNIX mainframes and for support for professors in education process. I have designed and implemented accounting and billing system, Enchanced C2 level security system and machine-level graphic procedures library for VAX/VMS and RAMTEK workstation. I have installed and maintained TCP/IP services for university community (DNS, NIS, BOOTP, SMTP, NEWS, gopher, listserv, FTP archive, NFS, TACACS).
Piotr Machowski Skills
Piotr Machowski Education Details
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Computer Sciences, Electronics (B.Sc.)
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Executive Business Administration (Mba, Cemba) -
Executive Business Administration (Mba, Cemba)
Frequently Asked Questions about Piotr Machowski
What company does Piotr Machowski work for?
Piotr Machowski works for Horus
What is Piotr Machowski's role at the current company?
Piotr Machowski's current role is 🟢 Business consultant ⚫️ Project whisperer 🔴 Master of Robots.
What is Piotr Machowski's email address?
Piotr Machowski's email address is pm****@****snet.pl
What schools did Piotr Machowski attend?
Piotr Machowski attended Akademia Górniczo-Hutnicza Im. Stanisława Staszica W Krakowie, Université Du Québec À Montréal, Warsaw School Of Economics.
What are some of Piotr Machowski's interests?
Piotr Machowski has interest in Computer Programming, Canoing, Skiing, Iceboating, Telecom Innovations, Kitesurfing, Drum Playing, Photography, Race Sailing, Mediation Process.
What skills is Piotr Machowski known for?
Piotr Machowski has skills like Business Strategy, Telecommunications, Business Process, English, Gsm, Change Management, Team Management, Budgeting, Program Management, People Management, Operations Management, Software Project Management.
Who are Piotr Machowski's colleagues?
Piotr Machowski's colleagues are Andres Prado, Michał Dąbrowski, Waleria Bernardo, Domizre Tuca, Steven Gutierrez, Fulop Gyongyi, Freddy Namseney.
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Piotr Machowski
Wrocław -
Piotr Macai
Gen Ai | Web | Automation Builder: Piotrmacai.Comhelp You Implement Ai For Your Business Gen Ai Tools Directory & Magazine: Ainsider.ToolsPołaniec -
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Piotr Machowski
Cracow Metropolitan Area
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