Pious T Jose Email & Phone Number

Preston, England, United Kingdom

Kochi, Kerala, India

->Led 7 warehouses with a team 10 direct and 45 indirect reportees who oversaw 350+ delivery drivers .->Ensured the timely delivery of 8000-10000 shipments daily, which increased to 16000 during peak sales periods.->7 last mile warehouses was lead with a keen focus on Amazon's six pillars of brilliant basics: -safety, people, quality/customer experience, cost, environment and nailing the plan.->Ensured high standards on receiving ,sorting ,route planning , packaging ,labeling and Inventory management in 7 warehouses .->In the past 4 years, improved the scorecard for the warehouses i lead .The score increased from 7.31 in 2019 to 9.51 in 2022 against the goal of 10/10.Also held the top spot in the state for two consecutive years (2021-2022) ->Led regional project on defect per million orders (DPMO), improved assigned territory from 1546 against a goal of 1300 to an ever-best DPMO of 794 .Led the assigned territory for being best in South India for 2021 and 2022->Led the expansion project for 3 districts, launching 13 new last mile delivery stations/warehouses. The launches improved customer service coverage, increasing Ernakulam district coverage from 83% to 91% in 2022, Kottayam district coverage from 70% to 88% in 2022, and Idukki district coverage from 17% to 39% in 2022.

Kottayam, Kerala, India

->Led end-to-end store operations of the flagship retail store , managing 9 team members->Drove store profitability and achieving targets for prepaid, post-paid, and data sales. Also led sales officers in identifying and approaching small and medium industries for product sales and promotions.->Manage floors to meet quality parameters and deliver premium service to customers with minimal wait time and quick complaint resolution. Also responsible for preparing stores for monthly mystery shopping and announced audits->Took over a loss-making store in Dec 2017 and made it profitable in just 4 months through a structured approach focused on sales, up-selling, and service. ->Led the store's rise from 14th to 1st place by channeling the collective efforts of the team.->Achieved 11 consecutive months of hitting post-paid sales targets, earning the excellence award.

Trivandrum

->Drive assigned Retention & collection agencies for Retention, Collection and Involuntary customer churn and deliver the targets.->Conduct regular visits to the agencies and field on a regular basis to review the performance and other SLAs and ensure productivity enhancement.->Have a strong governance process for Retained customers, Field visit, receipt book audits, I card register, Cash register, COC and HSW.->Develop and plan infrastructure at agency as per allocation and forecast.->Ensuring all reports and feedback are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.->Engage in development and implementation of various training/coaching programs of team members.

Kochi, Kerala, India

->Drive Post-paid SIM Customer Activation TAT at retail stores for enhanced customer experience.->Drive adherence to customer sales order validation at retail stores & reduction of customer KYC document rejection at document hubs.->Drive credit worthiness check of customers via agency and credit profiling verification TAT.->Ensure Lat-Long adherence of credit profiling verification and hence reducing First/Second bill defaulters and customer churn in 0-6 months.->Screening of SME accounts for credit worthiness check and listing in terms of verification & documentation.->Timely creation of Parent account using oracle CRM platform for approved SME in TAT->Conduct welcome visit to all SME accounts with >=10 post-paid connections

Master Of Business Administration - Mba, Marketing

Bsc - Bachelor Of Science, Physics

High School