As a Digital Transformation Consultant, I spearheaded the optimization and customization of projects focused on Fault Management, Service Desk Management, and Work Force Management, aligning them with ITIL and MSUP processes. Employing a standard consultancy model, I led assessments, identified gaps, and crafted To Be processes across Organization, Process, People, and Tools dimensions. Notable projects include a transformative initiative for Claro Perú, encompassing Fault Management and Service Desk Management, an assessment for ETB Colombia's Network Assurance Process, and a comprehensive Digital Transformation for Colombia WOM covering multiple management areas.Additionally, I undertook a leadership role in software development projects, coordinating teams located in China, Egypt, and the México. This effort aimed to tailor and optimize solutions according to the unique needs of clients. Utilizing Agile methodologies, I effectively navigated cross-cultural collaboration to ensure successful project outcomes.

As a Project Delivery Manager, I played a pivotal role in optimizing telecommunications processes through project delivery within the ITIL and ETOM framework. Additionally, I served as a Product Owner, leading software development teams in China to tailor solutions for companies' specific needs. Notable achievements include a successful Proof of Concept for Claro Ecuador's Vehicle Management System and delivering impactful Workforce Management and Incident Management projects for ICE Costa Rica. This dual role showcased my ability to deliver tangible value through process optimization and lead transformative initiatives in software development.

As the Operation Service Support & IT Manager at Huawei Technologies in the LATAM Region (02/2016 - 08/2018), I provided strategic leadership in transforming the Operation Service Support (OSS) IT Department within the Colombia Managed Service Department. This involved advising and leading the design and development of innovative programs and applications to enhance operational efficiency. I served as a crucial link between end-users (Customers, suppliers, and Field Maintenance Engineers) and the development teams in Colombia and China. Notably, I spearheaded Digital Operation Transformation projects in multiple countries, including Ecuador, Costa Rica, and Mexico, utilizing tools such as WFM (Work Force Management), SDM (Service Desk Management), and OI (Operation Intelligent).During this period, I optimized and transformed the Colombia MSD through the creation of several impactful tools, including:• Manpower Management: An app designed for efficient employee management.• Performance & Incentive Management: Integrated with WFM, this app facilitated the assignment of bonuses to Field Maintenance Engineers based on work order numbers and the quality of their work (TAR, SLAs).• Purchase Management: An app automating the purchase process within MSD Colombia.• SDM (Service Desk Management): Tailored for Trouble Tickets PLM, PM, CMs in accordance with the process in the Integrated Operation Center (IOC).• Smart Docs: An app enabling FMEs to generate reports seamlessly from mobile or web platforms, ensuring export in the precise PDF format required by customers.• IMIR (Internal Management Issues & Requirements): This app empowered stakeholders, including FMEs, Coordinators, and PMs, to report application bugs and request new features. My leadership in these initiatives not only optimized operational processes but also showcased my ability to negotiate and transform complex systems to meet the evolving needs of the organization.

As a seasoned Operation Support Engineer, I played a key role in administering, managing, and optimizing vital IT tools for nationwide projects overseen by Huawei MSD. This included spearheading the performance enhancement of Smart MS and GoFormz apps (PC + Mobile) for acceptance reports, along with overseeing the seamless operation of the Work Force Management (WFM) system. In this mid to senior-level capacity, I significantly contributed to the success of high-impact projects.

Oversaw both preventive and corrective maintenance operations to ensure optimal functionality of the SDH and DWDM metropolitan network, catering specifically to major network operators such as Claro Colombia and ETB.

Led the execution of impactful projects focused on the installation of cutting-edge medical equipment, including tomography, magnetic resonance, X-ray, and angiography systems, all sourced from the renowned manufacturer Siemens.

Analyzed, organized, structured, and implemented the technical training program for new employees in the operation of newly integrated robotic machinery within the brewery in Colombia, South America, particularly focusing on machines supplied by the company KUKA.

Led the analysis of failures and functional testing for hand-held electronic devices utilized in warehouse and inventory control. This encompassed a user interface featuring a keyboard and graphical display, diverse barcode scanners, a serial interface for equipment programming, and an RF system for data communication. Programming for this equipment was conducted under the MSDOS environment, tailored to meet the specific requirements of clients such as Walmart, Winn Dixie, McDonald's, Standard Motor, and others across the United States. Responsible for support, refurbishment, and maintenance activities, ensuring optimal performance of these crucial devices.

• Led enhancements of the data acquisition equipment, serving as an interface for water measurement, through comprehensive hardware (analog + digital) and embedded software design.• Developed an advanced product, named Inirida Deep Flow, featuring enhanced precision, increased autonomy, and a more compact form factor.• Implemented features such as flow sensor reading, RS232 communication with a handheld device, active and software-based filters for signal processing, battery charging circuit, low battery alarm, among others.• Achieved notable recognition for the Inirida Deep Flow product, receiving two prestigious awards in 2005: INNOVA 2005, granted by The Industry and Trade Ministry of The Republic of Colombia, and The Santiago de Cali Medal awarded by the Chamber of Commerce of the city of Cali.

• Spearheaded multiple engineering projects at Javeriana University's School of Engineering, showcasing expertise as a hardware engineer.• Took a lead role in designing an RF Communication Device dedicated to electronic scoreboards, demonstrating proficiency in hardware design and communication systems.• Played a pivotal role in automating access to a laboratory room, utilizing engineering skills to implement an efficient automation system.• Assumed responsibility for the training, installation, and maintenance of software in computer rooms, showcasing versatility in both hardware and software domains.• Authored comprehensive technical documentation detailing the development of finished products within the School of Engineering.• Successfully bridged theoretical knowledge with practical applications, contributing significantly to the advancement of engineering projects during the internship.