I am known to get things done, agile and strategic in my approach, think outside the box and particularly strong in moments of crisis, uncertainty and rebuilding businesses. I am a bilingual manager with more than 25 years of experience in leading organisations and teams succeed in sales, account and business relationship management, marketing, project management, change management, lead generation and delivering business solutions.I have worked in sectors as diversified as IT research and advisory services, managed print services, electronic medical records and digital pharmacy implementations, help desk management and contact center support services, live entertainment, traditional and digital marketing, manufacturing, tourism and regional economic development.My strong sense of leadership, skills in sales and account management, my loyalty, accountability, hard work and thoroughness have allowed me to stand out in the field of business relationship management. I have continued to evolve in my managerial journey by leading teams, where I continue to contribute to the achievement of my clients’ strategic objectives.Specialties:Account & Business Relationship ManagementB2C and B2B sales and marketing Project & Delivery Team CoachingVendor Performance ManagementCustomer Experience