Piper Lorick, Mba Email and Phone Number

- Assists suspended students with the Satisfactory Academic Progress appeal process from start to finish- Monitors and ensures university compliance with academic policies, procedures, and standards, including state-specific regulations- Ensures compliance with the Strayer University Employee Handbook, the Strayer University Student Handbook, and the Strayer University Information Technology policy- Facilitates university-wide training on Satisfactory Academic Progress appeal… Show more - Assists suspended students with the Satisfactory Academic Progress appeal process from start to finish- Monitors and ensures university compliance with academic policies, procedures, and standards, including state-specific regulations- Ensures compliance with the Strayer University Employee Handbook, the Strayer University Student Handbook, and the Strayer University Information Technology policy- Facilitates university-wide training on Satisfactory Academic Progress appeal processes and policies- Participated in Design Thinking starter kit with the Academic Innovation Department- Assisted with “Fun Committee” creating and facilitating virtual events for employees, faculty, and staff- Member of the Fellows for Justice Scholarship review committee- Member of the SEI New Hire Orientation Team- Member of the Neurodiversity Policy Review Committee Show less

- Creates content and facilitates Supplemental Instruction webinars and New Student Orientations- Assists students with the Satisfactory Academic Progress appeal process from start to finish- Monitors and ensures university compliance with academic policies, procedures, and standards, including state-specific regulations- Ensures compliance with the Strayer University Employee Handbook, the Strayer University Student Handbook, and the Strayer University Information Technology… Show more - Creates content and facilitates Supplemental Instruction webinars and New Student Orientations- Assists students with the Satisfactory Academic Progress appeal process from start to finish- Monitors and ensures university compliance with academic policies, procedures, and standards, including state-specific regulations- Ensures compliance with the Strayer University Employee Handbook, the Strayer University Student Handbook, and the Strayer University Information Technology policy- Assists with resolving faculty and student concerns working with other teams to reach a resolution Show less

- Monitors and ensures university compliance with academic policies, procedures, and standards, including state-specific regulations.- Ensures compliance with the Strayer University Employee Handbook, the Strayer University Student Handbook, and the Strayer University Information Technology policy.- Provides accurate and timely academic advising services, including new student advising, alert advising, and graduation advising.- Assists new and continuing students with course… Show more - Monitors and ensures university compliance with academic policies, procedures, and standards, including state-specific regulations.- Ensures compliance with the Strayer University Employee Handbook, the Strayer University Student Handbook, and the Strayer University Information Technology policy.- Provides accurate and timely academic advising services, including new student advising, alert advising, and graduation advising.- Assists new and continuing students with course selection placing particular emphasis on inexperienced and at-risk students.- Arranges and conducts effective new student orientations, including introduction to online learning, to familiarize adult learners with University policies, procedures, and services- Leads academic events held at local campuses, such as Honors ceremonies and graduation celebrations- Manages the campus Learning Resource Center to achieve its information literacy and career development objectives- Creates on campus schedules to meet the needs of the campus demographic Show less

- Manage all Title IV, military, third-party billing for the 1,100 student campus - Contributed to consistently exceeding continuation targets for enrollment through outreach and ongoing retention efforts throughout the term - Ensure student financial aid applications are processed in an accurate and timely manner - Responsible for the execution of financial aid policies and procedures - Provide superior customer service and efficiency in response to campus and student… Show more - Manage all Title IV, military, third-party billing for the 1,100 student campus - Contributed to consistently exceeding continuation targets for enrollment through outreach and ongoing retention efforts throughout the term - Ensure student financial aid applications are processed in an accurate and timely manner - Responsible for the execution of financial aid policies and procedures - Provide superior customer service and efficiency in response to campus and student inquiries - Stay informed and responsive to changing program regulations - Accurately perform Return to Title IV calculations and associated decisions - Promote a work environment that is positive, student-centered, and compliant with established policies and procedures - Ensure the security of financial aid applications, documents, systems, and students' personally identifiable information Show less

- Developed and updated Pre-enrollment and Post-Enrollment checklists used for Medicaid Site Visits- Thoroughly researched Medicaid practices and policies- Created and updated Job Aids to be used throughout the Provider Enrollment and Education department- Assisted with developing practices that will be used to ensure accurate provider enrollment in the Medicaid program for the state of South Carolina- Assists department manager, and training specialists with additional duties

- Assisted high value Verizon Wireless customers traveling internationally verifying account provisioning, and applicable rates for international roaming- Performed troubleshooting steps and account evaluation to ensure that all customers issues are resolved in a timely manner - Utilized multiple Verizon Wireless customer based tools such as One Source, ACSS, Guarded Link, and various cellular manufacturer troubleshooting systems - Spearheaded multiple management assigned projects… Show more - Assisted high value Verizon Wireless customers traveling internationally verifying account provisioning, and applicable rates for international roaming- Performed troubleshooting steps and account evaluation to ensure that all customers issues are resolved in a timely manner - Utilized multiple Verizon Wireless customer based tools such as One Source, ACSS, Guarded Link, and various cellular manufacturer troubleshooting systems - Spearheaded multiple management assigned projects, working directly with the Revenue Assurance department and management- Acted as the Point of Contact for the Global and Data Internet Response teams in absence of management Show less

- Working in high call volume settings, procedurally handled incoming calls from customers nationwide - Assisted customers with explaining customer bills, new products and services, and troubleshooting issues with multiple types of electronic devices and mobile phones- Utilized multiple Verizon Wireless customer based tools such as One Source, and ACSS- Assisted with taking global calls, provisioning customers account for global travel and troubleshooting when needed

- Used direct dial system accepting incoming calls from various banking institutions - Handled highly sensitive bank account information for a large number of customers- Offered troubleshooting steps via phone to bank representatives for technical difficulties - Multi-tasked, working with multiple information processing systems - Assisted with training and development with new hires- Tracked work reports via Microsoft Excel and submitted to supervisor for review daily

- Evaluated technical problems reported by technicians and created an application in the system for problem to be fixed- Offered step by step assistance via phone to all technicians to troubleshoot an existing technical difficulty- Dispatched service calls to company technicians and employees nationwide- Trained new customer service representatives on the operating system, and general information on customers- Filled in for Service Coordinator in times of need, working directly… Show more - Evaluated technical problems reported by technicians and created an application in the system for problem to be fixed- Offered step by step assistance via phone to all technicians to troubleshoot an existing technical difficulty- Dispatched service calls to company technicians and employees nationwide- Trained new customer service representatives on the operating system, and general information on customers- Filled in for Service Coordinator in times of need, working directly with technicians determining customer priority, and assigning service calls to different technicians Show less

- Conducted pre-employment screening prior to hiring new candidates for employment with company nationwide- Organized and filed all background information on all employees nationwide throughout the company- Primary contact for health benefits, handled and distributed all benefits packages to employees appropriately and efficiently - Monitored all employee benefits to make sure all information was updated, kept a Microsoft Excel spreadsheet of all employee benefits, and sent out… Show more - Conducted pre-employment screening prior to hiring new candidates for employment with company nationwide- Organized and filed all background information on all employees nationwide throughout the company- Primary contact for health benefits, handled and distributed all benefits packages to employees appropriately and efficiently - Monitored all employee benefits to make sure all information was updated, kept a Microsoft Excel spreadsheet of all employee benefits, and sent out COBRA notifications upon termination- Created quarterly company newsletter, which included all current news and updated company information- Completed any additional Human Resource duties as directed- Assisted the Office Manager as Administrative Assistant performing clerical duties Show less