Piper Seeyle Email & Phone Number

Alameda, California, Us

Align with the Transformation Office to identify and implement critical change management activities required for user adoption of new technologies and processes.

San Francisco, Ca, Us

Supported the development, maturation, and implementation of Change Management strategies via a new Center of Excellence and project leadership. ♦ Forged lasting relationships with stakeholders and executives to ensure strong sponsorship to lead change.♦ Facilitated workshops to help cross functional groups come to agreement on user-focused solutions and processes.♦ Conducted stakeholder analysis and impact assessments with Product Owners and Key Opinion Leaders to build communication plans for large corporate programs such as AWS migrations and Sales Enablement via Salesforce.Data Initiative: Developed a communication strategy to motivate frontline colleagues and engage clients to review and update data for continued accuracy. Set up channels to measure and report progress to encourage friendly competition and stakeholder awareness.

San Francisco, Ca, Us

Planned and executed on project team communications, crisis/contingency communications, and executive updates leading up to and during the largest technology conversion in the bank’s history, the Core Transformation Program. Partnered with other change practitioners to ensure a comprehensive approach to engagement, training, communication, and support for impacted colleagues.

Foster City, Ca, Us

Provided a structured methodology, standardized tools, and coaching for Change Managers to guide employees through the change process. Designed a new OCM organization and Center of Excellence. Elevated the change management practices to minimize employee impact and increase adoption of new business processes, systems, and technologies.♦ Transformed the way IT manages change, shifting to a central model that connects enterprise changes to overall departmental goals while providing awareness and engagement. ♦ Prioritized schedules to avoid collisions between communication activities and training events across multiple departments. ♦ Proactively identified external changes and events that may affect change saturation and acceptance. Addressed the risk or acted on opportunities to unite change activities.Modern Workplace Tools Initiative: Introduce and drive adoption of Windows 10, O365 Suite, OneDrive, Teams, SharePoint Online, Exchange Online and Zoom. ♦ Aligned change management plans to organizational/corporate objectives to show purpose and value of the change.♦ Partnered with IT Product Owners to execute OCM activities within Agile principles, such as stakeholder engagement and assessing customer satisfaction.♦ Managed the creation and maintenance of employee personas through user research, discovery, and job shadowing.Kite IT Integration Program: Coordinated OCM across 17 project workstreams as Kite transitioned to Gilead systems.♦ Conducted stakeholder interviews, audience analysis, and impact assessment to develop a robust change strategy.♦ Designed communication plans and crafted communications for email, intranet, digital signs, print, etc., distilling technical jargon into messaging accessible and engaging to employees. ♦ Completed training gap analysis, developed training plans, and supported the design and delivery of training programs.

Thousand Oaks, Ca, Us

Planned and implemented change initiatives for O365 technologies to maximize adoption and acceptance while minimizing disruption to the business. Supervision of expert staff and vendor specialists to provide advice, instruction, and issue resolution for technologies such as Box, Yammer, SharePoint, OneDrive, Teams, etc.SharePoint Online Upgrade & Migration: Change management lead for a migration of 6500+ existing sites to SharePoint Online.♦ Reviewed and further identified change impacts with IS project teams; created change management strategy to facilitate transition to future state and presented the proposal to stakeholders.♦ Organized stakeholder focus groups to determine how the tools were being used to influence the training plan.♦ Managed the communications plan and implementation process, ensuring appropriate quality control, messaging and alignment with Corporate Communications for digital advertising, corporate memos, and email distribution.Exchange Online Migration: Employee experience advocate for a migration of over 30,000 users and objects from Exchange on premises to Exchange Online.♦ Developed a wave strategy based on location, department, and delegate relationships to minimize the impact on employees.♦ Took a white glove approach to handling of all mailboxes for high profile accounts (VPs and above) and their delegates.Office ProPlus Pilot & Enterprise Rollout: Successfully upgraded company to Office 2016, introduced Office Online and promoted mobile apps by incorporating a change management strategy that partnered with regional experts. ♦ Identified and coached key influencers, turning them into product champions and models of the new behaviors.♦ Partnered with Internal Communications to ensure all messaging was technically sound and well received by all audiences.♦ Ensured training and support plans were comprehensive to reach multilingual speakers and assorted learning styles.

Thousand Oaks, Ca, Us

Coordinated a team of subject matter experts to drive change through training and mentoring. Created measurement methodologies to track progress of adoption, utilization, and user proficiency. Managed vendor relationships including contract reviews, onboarding and oversight of personnel. SharePoint Intranet Upgrade and Migration: Led the training and adoption workstreams for an upgrade of over 28,000 intranet sites (~3500 site collections) from SharePoint 2007 to SharePoint 2010.♦ Prepared an adoption strategy to offer various training methods as well as ample time for end user engagement. Executed the plan, reaching over 10,000 site owners during deployment and leading to rapid uptake of new functionality.♦ Redesigned portal website to host new training materials, video tutorials, FAQs, and informational blogs. ♦ Developed a local term store taxonomy and used managed metadata tagging to organize and display training by topic.♦ Performed monthly trend analysis of thousands of help desk tickets to determine problem areas, which drove the focus of new knowledge base records and additional educational materials.Technology Adoption Program: Promoted awareness of SharePoint capabilities and how to best utilize them, reaching ~500 individuals in the first year. ♦ Built out an in-house consulting service to provide end user support, troubleshooting assistance and mentoring.♦ Developed a targeted 12 course curriculum to teach novices the basics and expand into more specialized topics.♦ Fostered a change champion community/change agent network to promote sharing of SharePoint knowledge and expertise within the company.

Thousand Oaks, Ca, Us

Implemented the first SharePoint extranet for the company. Planned and communicated service roadmap, established and evolved governance, facilitated issue resolution and risk mitigation, and managed client expectations. ♦ Managed team to build out hardware; oversaw installation and configuration MOSS 2007 in a small web farm; and worked with identity management to provide a secure exchange of information with external business partners.♦ Elicited business requirements and translated them into a functional Requirements Specification document. Wrote test cases and documented objectives, pre-conditions, design-steps and expected results using HP Quality Center. Created Requirements Traceability Matrix to ensure adequate testing and documentation in the System Design Specification.♦ Ensured timely identification of risks and issues, then facilitated resolution and mitigation approaches.

Thousand Oaks, Ca, Us

Created wire frames and mock-ups to assist in UI/UX prototypes to guide customers towards effective and user-friendly site layouts. Designed content and integrated graphics into enterprise applications to achieve an intuitive interface where information was easy to find.SharePoint Intranet Design: Branded intranet by developing custom master pages, page layouts, themes, and applying custom Cascading Style Sheets. Selected color palette and created an icon set to be used on the home site.Clinical Trial Websites: Built external facing sites to share clinical trial information with doctors enrolling patients.♦ Adapted images and color schemes to reflect trial branding while staying within visual identity guidelines.♦ Worked directly with executives to determine information architecture and content arrangement.♦ Crafted reference manuals and conducted training sessions to teach content managers the RedDot CMS technology.

Smyrna, Tennessee, Us

Normalized database tables, created views, wrote stored procedures to upload data from flat files and executed SQL scripts in MS SQL Server. Established and maintained dynamic eCommerce websites used to query database content. Developed search features to produce web reports that could also be saved locally as .txt or .xls files.

Smyrna, Tennessee, Us

Designed and implemented new branding and navigational structure for the company intranet. Trained content owners to use MS Front Page to update websites. Contributed graphics, animations, and layouts to improve the style and organization of content on external web stores, internal portal sites, and digital communications.