Deborah Piper Email & Phone Number

Atlanta, Ga, Us

Morristown, Nj, Us

Support the successful transition of NI Sales field organization through new product program implementation, effective communication and new product rollout. Major target will revolve around processes and tools for Schindler's system.*Developed Pre-Qualification Database to track pre-qual requests so NI Sales Representatives can quickly access our status with our customers which eliminated a large amount of time and duplication of efforts*Converted NI Sales Onboarding training program into online training courses using Articulate which allowed for enrollment tracking using the Learning Management System (LSM)* Assigning HubSpot Leads to NI Sales Representatives to ensure all leads receive appropriate follow-up in a timely manner * Responsible for software testing to provide feedback to developers on process improvements* SharePoint Administrator to created up-to-date content within NI Sales Departments* Bid Platform Administrator responsible for NI Sales Representatives access, training, and administrative support for numerous bid platform databases* Established a Documentation Repository to control updates to process documentation and create a centralized reposittory with documentation controls

Düsseldorf, North Rhine-Westphalia, De

•Skillfully developed and implemented 4000+ policies and procedures for optimizing the efficiency, quality, and on-time delivery of corporate, field, engineering, and manufacturing projects •Offered the necessary resources and training for SEED Campus to succeed in identifying, developing, and modifying 50+ courses for corporate contracts, new installation sales, digital services, etc. •Strategically coordinated, planned, and managed 25+ process maps for engineering and 200+ training manuals to support 1000+ end users with performing their daily job responsibilities •Played a vital role in ensuring the seamless operations of several projects including Daptiv, Scrum / AGILE, Learning Management, PMO, Payroll, Procurement, Travel, Oracle Financials, etc. •Consistently ensured documentation control, server management, SharePoint administration, publishing, and audits were in compliance with quality standards and Standard Operating Procedures (SOPs)•Oversaw the rollout of the Shared Service Center (SSC) that included onboarding, Oracle Financial training, material development, and other training sessions for 300+ new hires

Düsseldorf, North Rhine-Westphalia, De

Düsseldorf, North Rhine-Westphalia, De

Worked with various companies to document their standard operating procedures and rolled them into end user training modules within Articulate. All deliverables were delivered on-time, within budget, and always the highest quality.

•Leveraged a background in marketing and business operations to develop effective software training plans for a large client base •Remained in constant contact with client management teams to communicate training requirements, educational goals, and strategies for improving employee skills and organizational efficiency •Productively managed strong relationships with clients that included TK Elevator (Sr. Documentation & Training Specialist), Memphis Light, Gas, and Water (Oracle Tutor Project Lead), EPS, Kozy Productions Inc., Envision / Wachovia Securities, and Tier 1•Supervised the rollout of several programs including Oracle ERP implementation, Oracle Tutor training, website development, train-the-trainer, instructional design, web-based training, and process mapping

Worked with various different clients as an Education Consultant. Able to analyze the client's training needs and provide a learning management plan.

Jersey City, New Jersey, Us

Converted client's end user content into online, engaging content so the end user learned while participating in an interactive environment.

San Francisco, California, Us

Within the financial industry, provided a learning plan around their sales organization. Developed the content and delivered to their sales force.

Austin, Texas, Us

•Developed courseware, served as an Oracle Tutor, and oversaw publishing and delivery

Armonk, New York, Ny, Us

•Focused on the AS/400 and all the training to support Customer Relationship Management (CRM) software•Designed, developed and delivered training across the US, Mexico, and Canada

Managed the marketing department and built marketing campaigns to drive business.