Piper Coble Email & Phone Number

Richmond, VA, US

Mclean, VA, US

Richmond, VA, US

Inspiring people of all ages to stay endlessly curious. 💡 We share posts on emerging tech, product leadership, and continuous innovation practices.

Seattle, WA, US

• Product Lead for Catalog Data Quality and Dimensions CX.
• Led Dimension Program to improve data quality for 800+ Product Types across 20 countries, contributing $100M+ in downstream revenue.
• Launched new customer experiences in 11 marketplaces to display product dimensions visually through ML (NLP & CV) innovations.
• Engaged with 10+ partner teams to define and commit to goals for supporting a common vision of improving catalog data quality.
• Created new road mapping and project tracking mechanisms for the Home & Lifestyle Detail Page team's cross-functional leads to improve communication and reporting efficiency.

Mclean, VA, US

• Product Lead for labs team in Compliance and Ethics organization.
• Owned new idea pipeline working closely with Product, Design, Analysts, Tech, and SMEs to identify, research, prioritize, conceptualize, and prototype new product & innovation ideas.
• Pitched new ideas to senior executives & influencing decision-making among cross-functional teams.
• Created best practices around early-stage product development.
• Mentored new team members on product management & design principles.

Mclean, VA, US

• Product Lead for Associate eXperience Automation team in a first-line risk office.
• Led definition efforts for objectives and key results (OKRs) for Associate eXperience Automation strategy bringing together Process Automation and Machine Learning Products and Capabilities.
• Oversaw full lifecycle product development for automating risk controls to provide time savings, risk reduction and 100% validation coverage with custom Slack app notifications.
• Developed strategic vision and prioritized long-term product roadmap to deliver a new Regulatory Engagement platform powered by ML (NLP).
• Led cross-functional teams(product managers, data analysts, developers) to drive consistent business responses in Risk and Tech.
• Proactively influenced to align intelligent risk platform strategies and prioritized machine learning solutions for uncovering risk information and insights.

Mclean, VA, US

• Product Lead for RPA team and Bot Marketplace strategy for enterprise developer portal.
• Led product roadmap for a strategic objective to reuse automation solutions across the Enterprise
• Developed requirements and tracked implementation of an interactive and educational intake flow for RPA processes
• Engaged participants of RPA training sessions and synthesized feedback to improve in-person and online curriculum
• Started the Automation Gathering for curating online resources for RPA teams federated across the Enterprise

Mclean, VA, US

• Customer Experience Lead for UI and UX Issues in Mobile and Web Digital Products.
• Led product strategy for natural language processing solution that informed feature owners of UX and UI breakdowns in near real-time
• Managed first L2 servicing to train NLP chatbot used by external customers
• Worked with Mobile and Web Product Owners to synthesize and shape the product vision and roadmap influenced by customer feedback
• Partnered with agile pods for A/B and regression testing of new features
• Served as Incident Manager to communicate UX, API, database, and system health breakdowns to executive-level leadership

Mclean, VA, US

• Content Manager for US Card and Partnership Servicing. Strategist and author for Digital Product release and servicing content.
• Championed customer feedback to help influence business requirements
• SME for mobile and web digital UX to lead the development of troubleshooting content
• Improved process of delivering content to an internal How-To site by reducing lead time of overall publishing pipeline
• Led empathy interviews with agents to drive feature requests and roadmap for next-gen knowledge management system