- Manage website with keeping product information up to date and currently in the process of launching a brand new website using a 3rd party developer. - Produce sample swatches for customers and answer any enquires. - Supporting the Managing Director; I manage the MD correspondences, diary and travel diary; this includes booking flights and hotels. Arranging meetings and the minutes. - Managing the warehouse inventory and systems; this includes keeping the system up to date with regular stock counts, so I can accurately predict inventory performance and order new stock within my given budget. - General office management and admin duties.

My role with Agora Health was very varied and consisted of managing customer service, warehouses and my team, which consisted of the following tasks: • Review daily stats reports to maintain the highest standards in customer service correspondence calls and emails. Regular call calibrations to review customer service agents work and advise on how they can improve customer care levels. • Working closely with the marketing team on upcoming new promotions, and keeping customer service up to date from pricing to offer details. • Manage the print and distribution for 2 monthly newsletters; this includes creating the newsletter schedule for editors, designer, printers and distributors to ensure deadlines are met. Also approve the final count numbers for printing and art work. • In total Agora Health has 2 warehouse distributors, one in the UK and one in the USA for their own items which I managed. I also managed Agora Health’s 3rd party distributors which consists of a further 7; this included managing stock levels and reordering when necessary, and seeking quotes from different sources to find the best price. • Manage all the systems from backend to frontend to make sure the customer experience is effortless and efficient; this involved regular checks. I also managed and generated ideas for new projects to make our systems perform to the best of their abilities. • Create marketing schedule by analysing past stats and working with the editors on new editorial copy to be tested. This also included keeping track of tests and calling results based on statistical evidence. • Supply training to employees on the systems we use and solve any problems/questions that may arise. • Administrative duties included dealing with invoices, approving holidays and hiring new staff from reviewing CVs to taking interviews.

• Email marketing broadcaster; using basic HTML to lay out endorsements and editorial content in the right templates. This included using four different systems to get the task completed. • Manage the social media outlets for the company; this involved uploading the daily content using the scheduling assistant and sourcing 3rd party content to advertise. • Manage the upload of daily website posts; I manage 4 websites with posts scheduled for different dates and times.