• Leading the Digitalization program for Tax Free at Planet, collaborating with teams across Europe for a successful transition to digitalization.• Supporting the Executive Leadership team in equipping all Tax Free teams in Europe to create value and success for customers.

My current area of focus is to; • take a B2C product that benefits our B2B customers from ideation to production by defining the go-to-market features and delivering them on time• identify the customer needs in collaboration with our UX, Sales and Ops• work with key stakeholders in the business, create a road map and strategy that fulfills the business initiatives and increase revenue• work closely with the PO and Dev teams to deliver road map features using agile and SAFe… Show more My current area of focus is to; • take a B2C product that benefits our B2B customers from ideation to production by defining the go-to-market features and delivering them on time• identify the customer needs in collaboration with our UX, Sales and Ops• work with key stakeholders in the business, create a road map and strategy that fulfills the business initiatives and increase revenue• work closely with the PO and Dev teams to deliver road map features using agile and SAFe methodology• create documentation and training guides for Internal and External parties• deliver Product training and workshops with Sales, Ops and other areas of the business• work with finance teams to request budget allocation and agree on Epics• run analytics on current product features to understand the data and use this to determine the future of the product features• manage features and stories using Aha! Jira and ATP• deliver daily, weekly, monthly and yearly reports for the ELT Show less

My main responsibility is as the Key Account Manager of Selfridges, supporting their International Payments program which includes VAT refunds and Chinese Payment types such as Alipay and WeChat Pay. As Planets only team member in the North West I am also responsible for managing relationships with Cultural Partners in the City of Manchester to ensure maximum touristic footfall and spend for our Northern Retailers.

Responsible for and oversee operations of both London and New York Boutiques.• Monitor and analyse daily Boutique performance indicators; Conversion rates, ATV, sales year on year, traffic, etc• Met with Global Blue representative to review & analyse international sales achievements. Use these reports to help forecast monthly budgets.• Manage and develop the Boutiques pipeline, maintain forecast accuracy, achieve/exceed monthly, quarterly and annual revenue targets.• Report… Show more Responsible for and oversee operations of both London and New York Boutiques.• Monitor and analyse daily Boutique performance indicators; Conversion rates, ATV, sales year on year, traffic, etc• Met with Global Blue representative to review & analyse international sales achievements. Use these reports to help forecast monthly budgets.• Manage and develop the Boutiques pipeline, maintain forecast accuracy, achieve/exceed monthly, quarterly and annual revenue targets.• Report Directly to CEO on all matters concerning the sales results. Analysing and reporting figures weekly, monthly and annually to the CEO and CFO.• In collaboration with the Co-Founders and Marketing Department create, implement and monitor Boutique visual displays, events and source new ways of marketing the Boutiques.• Network to build long lasting relationships with C Level from corporate businesses, such as BAE Systems, Netsol and Wilkins Beaumont Suckling • Manage accounts of corporate businesses to create larger and more bespoke orders• Attend company trade shows, retail conferences, external events and other avenues to initiate relationships that will increase sales.• Manage the teams of each Boutique and hold weekly and monthly meetings to observe sales figures vs. plan, footfall and general team issues• Facilitate monthly trainings for the Boutiques teams• Assist CEO in budgeting for yearly forecasts and targets• Oversee the Boutiques Staff use of CRM system and report data to CEO and co-founders• Ensure Managers are achieving their KPI’s through constant training and support• Streamline the communication from HQ to the boutiques to increase efficiency• Host and attend events as a Rep for Bremont and present the Brand Story to external clients as well as to the existing customers Show less

Reintroduced the brand back into the whole of the UK market by targeting retailers and Luxury Hotels & Spas.• Conducted market research to find the fit for our brand• Exhibited at industry trade shows so source new clients and renew existing client orders• Worked alongside the Brand Manager & marketing team on new collaborations ideas • Oversaw that all UK based customer service issues get resolved by working closely with our support team in Miami and our watch repair team… Show more Reintroduced the brand back into the whole of the UK market by targeting retailers and Luxury Hotels & Spas.• Conducted market research to find the fit for our brand• Exhibited at industry trade shows so source new clients and renew existing client orders• Worked alongside the Brand Manager & marketing team on new collaborations ideas • Oversaw that all UK based customer service issues get resolved by working closely with our support team in Miami and our watch repair team in London• Network to establish relationships with retail watch stockists and professionals such as CMJ • Prepared and submitted weekly revenue reports for the CEO & CFO• Increased POS by 50% Show less

Managed a sales program on board to ensure passenger spend and loyalty with the Princess brand was maximised.• Worked with all revenue departments to ensure the passenger spend onboard was maximized• As a department head, attended weekly and monthly management meetings focusing on achieving/exceeding revenue and Customer Service targets• Work closely with Customer Relations and the shore side office to resolve passenger complaints about their cruise arrangements and on board… Show more Managed a sales program on board to ensure passenger spend and loyalty with the Princess brand was maximised.• Worked with all revenue departments to ensure the passenger spend onboard was maximized• As a department head, attended weekly and monthly management meetings focusing on achieving/exceeding revenue and Customer Service targets• Work closely with Customer Relations and the shore side office to resolve passenger complaints about their cruise arrangements and on board accounts• Hosted exclusive events to recognize client loyalty and to forge strong long lasting relationships• Promoted the destinations and ships to passengers with the use of live & televised seminars, presentations and one on one consultations • Prepared and submitted weekly revenue reports for the shore side office• Constantly exceeded weekly targets of approx. $100,000 – Resulted in ending 2013 +18.2% Show less

Port & Shopping Marketing Executive, Onboard Media, a division of LVMH in conjunction with Princess Cruises, Royal Caribbean International & Disney Cruise Line• Installed merchandising and business strategy plans for international brand clients onboard the cruise ship and varied this plan each cruise based on demographic and seasonal activity• Hosted trunk show and special events for jewellery and watch brands in retailers in the ports of call• Served as onboard spokesperson for… Show more Port & Shopping Marketing Executive, Onboard Media, a division of LVMH in conjunction with Princess Cruises, Royal Caribbean International & Disney Cruise Line• Installed merchandising and business strategy plans for international brand clients onboard the cruise ship and varied this plan each cruise based on demographic and seasonal activity• Hosted trunk show and special events for jewellery and watch brands in retailers in the ports of call• Served as onboard spokesperson for brands such as Hearts on Fire, Crown of Light, Mont Blanc, Fendi, Longines, David Yurman, Philip Stein, Raymond Weil, Frey Wille, Lowe, Judtih Ripka and many others• Presented live to an audience of over 10,000 guests monthly about brands and retailers in the ports of call • Hosted seminars to maximise Diamond and high end gemstone sales• As a department head, managed all aspects of the Port Shopping Program including a supporting staff of over 10 and merchandise displays• Served as sole liaison onboard for cruise lines, Onboard Media, cruise ship passengers, retail clients and US Customs• Prepared and submitted daily and weekly revenue reports for the shore side office • Promoted retailers in a variety of international ports including the Caribbean, Europe and Mexican Riviera and was directly responsible for the annual client sales in excess of $10Million• Exceeded weekly targets of approx. $70,000 Resulted in ending 2009 +12% Show less

Helped the development of the company, by generating new film projects and community assignments for the company.• Marketed & sold the product to prospective clients face to face, over the phone, by mail and by hosting screening events• Worked on location to ensure the client is happy and help the production teamwork to time and budget• Compiled databases, composed call sheets, sent emails and general follow up with clients to ensure their satisfaction and loyalty• Met with… Show more Helped the development of the company, by generating new film projects and community assignments for the company.• Marketed & sold the product to prospective clients face to face, over the phone, by mail and by hosting screening events• Worked on location to ensure the client is happy and help the production teamwork to time and budget• Compiled databases, composed call sheets, sent emails and general follow up with clients to ensure their satisfaction and loyalty• Met with the local councils in the North West region to help raise funding for the community film projects Show less