► Team Leader (July 2011 – July 2012)► Youth Worker (Oct 2008 – Jul 2011)► Team Leader (July 2011 – July 2012)► Youth Worker (Oct 2008 – Jul 2011)► Key Contributions:♦ Promoted to a leadership position after three years, to manage team of 7 support workers.♦ Oversaw day to day management of the house, with up to 6 clients in semi-independent living.► Responsibilities:♦ Case and Care Plans – Implemented case and care plans, working with the clients, case workers from the Department of Family and Community Services, and family members. Implemented clients’ Behavioural Intervention support plans. ♦ Client Care – Provided one-on-one service to clients with frequently challenging behaviour. Ensured clients attended all appointments as required with other care and support services. Acted as advocate for child or young person in care, and supported the individual in crisis. Assisted clients in developing living skills.♦ Leadership – Oversaw the daily running of house and delegated tasks to team members. Handled resolved issues escalated up by other team members. Ran the monthly house meetings and actively contributed to all sessions. Supported staff in professional working relationships and in interactions with clients.♦ Liaison – Worked in regular communication with internal and external organisations, maintaining effective professional liaison all times. Collaborated with the direct casework supervisor.♦ Administration – Completed all general administration tasks as required. Maintained daily case notes in Kwiklook computer program. Recorded all incidents in accordance with Guardian Youth Care policies and procedures.

► Contact Support WorkerSupported children on visits in accordance with regulations and protocols of Department of Family and Community Services. ► Responsibilities:♦ Visits – Accompanied children in protection on court order contact visits, transporting the child and supervising the visit as required. Ensured children’s’ safety at all times.♦ Monitoring – Observed the interactions between children and families, and respective behaviours.♦ Reports – Wrote report on each visit and submitted it to Asia Solutions, being aware that the document might be subject to court subpoena.

► Assistant Worked one day a week with a family, mentoring an underprivileged young person, on voluntary basis.► Responsibilities:♦ Mentoring – Contributed to the Kids Friend programme as an adult mentor.♦ Activities – Accompanied the child on recreational activities for a few hours per week, visiting the cinema or parks.♦ Support – Provided support to the child’s family when needed, ie, discussing issues around schooling and helping the family to establish a strategy, or referring on to specialist support via the programme supervisor.

Recreation Attendant (Aug 2004 – Sep 2005) Food and Beverage Attendant (Dec 2000 – Dec 2001)