Critical member of the high-performing PALCI team with lead responsibility for management, implementation, and day-to-day support and coordination of the organization’s member-facing services and its resource sharing program. Working closely with a small team, I manage the EZBorrow service and the community, as well as other consortium resource sharing activities to ensure members derive excellent value and effective use of PALCI’s key services. I also manage member information and interactions with PALCI via the ConsortiaManager platform, support eResources and eContent acquisitions services, manage and respond to member inquiries through PALCI’s member-facing support desk, create documentation, and fulfill PALCI Members’ information and support needs.

Supervised the organization, arrangement, and maintenance of a 2 million-volume collection housed in the "bookBot" AS/RS (a large mechanical warehousing system that provided automated retrieval of library materials). Oversaw bookBot operation and delivery, provided first-line troubleshooting for mechanical and inventory problems, and trained and supervised safety processes. Gathered, analyzed, and interpreted data about the use of the collection and the performance of retrieval and delivery systems. Participated in the provision of frontline customer services in an academic library setting; Provided information on finding and using library resources and technology; Resolved problems for students, faculty, and other library users. Coordinated, trained, and supervised staff, and assigned project work. Provided ideas and input on ways to insure excellent user experiences.

Agriculture and extension grant management.

Responsible for the coordination and supervision of 15,000 annual events held within the Wharton complex which included the scheduling of both small and large events for students, academic exchanges for Wharton faculty and peers, administrative venues for managers and directors and Wharton affiliated professional organizations. Detailed planning included meeting with clients to define expectations; identifying event floor plans; coordinating event housekeeping coverage; planning security logistics; providing service cost estimates and invoicing; supervision of caterers and other miscellaneous event vendors and on site management of events to ensure compliance with University and Wharton internal policies.

Oversaw the day-to-day operations of the Microforms Collection which included more than 2 million items and a customer service desk. Provided in-depth reference support to library patrons using print, online and database resources. Interviewed, hired, trained and supervised 7 student assistants. Compiled statistical information for monthly and annual reports. Developed procedure and training manuals. Conducted microform bibliographic instruction sessions to university classes.

Supervised overdue billing procedures which included resolving patron disputes, recovering lost and delinquent library materials and collection of fines. Provided basic reference support to library patrons using print, online and database resources. Interviewed, hired, trained and co-supervised 15 student assistants.