Pireh Sasui S. Email and Phone Number

As a Document Controller at Al Khayat Investment GCL Group, I play a pivotal role in managing a wide range of accounts-related responsibilities, contributing to the seamless financial operations of the organization. My primary duties included:• Cheque Handling: Skillfully managed and oversaw the issuance and release of cheques, ensuring timely and accurate payments to suppliers and stakeholders.• Payment Management: Spearheaded the end-to-end payment process, meticulously handling all aspects of payment, from verification to reconciliation.• Supplier Relations: Built and nurtured strong relationships with suppliers, fostering collaboration and trust to facilitate smooth transactions.

As a Credit Analyst at Abu Dhabi Commercial Bank (ADCB), I have been entrusted with the critical responsibility of assessing and evaluating the creditworthiness of corporate clients. My role encompasses a range of key functions, including:• Conducting comprehensive financial analyses to assess credit risk and determine lending suitability.• Evaluating corporate clients' financial statements, credit reports, and related documents.• Collaborating with cross-functional teams to gather necessary data and insights for credit evaluations.• Ensuring adherence to regulatory compliance and internal credit policies.• Communicating credit decisions and recommendations effectively to senior management.• Contributing to the maintenance of a high-quality credit portfolio.Achievements:• Consistently delivered 95%+ accurate credit assessments.• Achieved 98%+ analytical efficiency.• Maintained 100% regulatory compliance.• Guided strategic decisions through effective credit recommendations.• Ensured a top-tier credit portfolio.

As an Assistant Manager in the Complaints Department, I coordinated with government entities, ensured regulatory compliance, and managed customer complaints efficiently. My key duties included:• Government Coordination: Coordinated with various government entities to provide essential assistance in cases involving accused individuals.• Regulatory Compliance: Maintained effective relationships with state and federal governing bodies, including FIA, NAB, CTD, ANF, and JIT, ensuring strict compliance with domestic and international regulations.• Complaint Resolution: Managed customer complaints promptly and impartially, upholding the principles of Transparency, Accessibility, and Effectiveness.• Policy Adherence: Ensured compliance with the Complaints Handling Policy and actively coordinated with relevant departments to resolve complaints in accordance with SBP guidelines.• Complaint Database Management: Maintained a comprehensive complaint database and prepared reports for both management and the State Bank, following a thorough review by the line Manager.Achievements:• Achieved a 98% resolution rate for customer complaints.• Maintained a comprehensive complaint database, ensuring timely resolution.• Achieved 100% compliance in documenting customer disputes.

As an Assistant Manager in the Regulatory Compliance Group, I executed vital responsibilities to uphold regulatory standards and ensure compliance. My core duties included:• Information Provision: Furnished precise information on individuals under suspicion, strictly following established policies and procedures.• Cross-functional collaboration: Maintained regular and proactive communication with branches, customers, and cross-functional units to conduct investigations and gather essential details.• Account Freezing: Ensured the immediate freezing of accounts belonging to suspect individuals in strict accordance with instructions from regulatory bodies.• Government Coordination: Collaborated seamlessly with various government entities, providing indispensable assistance in cases involving accused individuals.• Policy Adherence: Demonstrated unwavering adherence to banking industry regulations, consistently upholding compliance in all policy practices and operations.Achievements:• Achieved 95% satisfaction in assisting government entities with accused individuals.• Maintained relationships with governing bodies, ensuring strict compliance.• Achieved 90% success rate in providing accurate suspect information.• Attained 95% successful investigation rate through proactive communication.• Maintained 100% compliance in freezing suspect accounts.

As a Customer Support Specialist at Know Your Customer (KYC) Department, my core duties were:• Customer Engagement: Welcomed and assisted bank customers with a friendly approach.• Transaction Handling: Accurately processed various financial transactions, maintaining 100% accuracy.• Efficient Coordination: Collaborated for faster request processing, reducing processing time by 15%.• Query Resolution: Effectively resolved 90% of customer inquiries at first contact.• Priority Service: Prioritized service for Priority Center customers, meeting their needs promptly.• Complaint Resolution: Achieved a 95% First Contact Resolution rate, enhancing satisfaction.• Post-Resolution Follow-Up: Ensured post-resolution follow-up for a positive customer experience.• Timely Closure: Maintained a 98% closure rate for assigned customer complaints.