Execute multiple strategic programs across various regions for products ranging from SaaS, on-premise, and hybrid environments.Optimize product development process by tracking feature delivery, dependencies, and risks using SAFe for Software Development.Collaborate with Product Management teams to define features, prioritize backlogs, create program milestones and release plans. Ensure alignment with strategic objectives.Coordinate with Chief Technologists and Product Architects to ensure preparedness of an architectural runway and maintain architectural consistency across ARTs.

Serve as a reliable and trusted advisor for enterprise customers, demonstrating exceptional attention to detail in addressing their needs and concerns.Spearhead process improvements to enhance team performance and streamline support workflows, resulting in increased efficiency and customer satisfaction.Develop comprehensive technical documentation tailored for customer use, empowering them to troubleshoot and resolve issues independently, reducing reliance on GCS assistance and enhancing customer satisfaction.Act as a bridge between customers and Product Managers, gathering valuable feedback on product performance and usability.Collaborate closely with R&D teams to identify and address critical issues, prioritizing fixes to maintain service levels.Oversee cloud services usage within GCS by efficiently allocating resources, monitoring costs, facilitating engineer onboarding, and establishing/enforcing best practices.

Junior Achievement (JA) is a global nonprofit organization dedicated to empowering young people to own their economic future. With a presence in 121 countries, JA serves over 17 million students annually through hands-on programs in financial literacy, work readiness, and entrepreneurship. As a board member, I contribute to strategic decision-making and governance to empower the next generation of leaders.

Project Management, SCADA/PLC Development, Control Panel Design, and Project Execution. Designed System Architecture and General Arrangement (GA) of control panel.Developed project technical submittals as per ISO standards. Conduct Factory Acceptance Test (FAT) and Site Acceptance Test (SAT).Designed and developed solutions for O&G, Water Treatment plant, Irrigation systems, HVAC systems.Executed projects using Rockwell, Schneider Electric, Siemens, and Wonderware products.