Pirjo Hannele Heikkilä Email & Phone Number

I am a versatile, professional IT and Industrial Engineer. I'm a deep experienced Business Applications and Service manager with requirements of complex IT Infra Systems. I'm a excellent team player and leadership skills. I'm prioritizing changes for IT service program & projects and communicating & coordinating between business stakeholders, R&D experts and IT Support organizations. I enjoy receiving valuable results for the customers in global teams.My expertise:- Requirement management & team work and leading- Analytic thinking and problem solving, change management for designs and product life cycles (PLM)- Solution design (data flows, Life cycle, system integration, APIs, security),- Service management (governance, reporting and SLA metrics ITIL settings),- Leading and coaching virtual, global teams in multicultural environments,- Stakeholder/Asset/ Tool management- Process, project & quality mgmt, ITIL, SOX, SixSigma- HW/SW tools, IT tools, Design and IT processes - Service design, ICT Architecture, Security Future : I would like to develop and to illustrate both digital services for business values e.g IT solutions platforms. I am highly motivated to collect all requirements for service design statement and to lead IT development projects in cross-technologies, multi-interfaces and with multi-cultural organizations. I am also interested in setting tactical goals, innovating a new solution together and SLA/quality metrics for new services. Contact: pirjohei at live.fiKeyWords: Service design, Visual IT solutions, IT operations planning, suppliers co-ordination, data flows, requirements, ISO27001, UI/UX, service blueprint, Positioning service design, Togaf, ITIL, Virtual systems (VNC), Cloud infra, Analysis methods: aggregate, correlation, trends, sizing estimation, predictive, time-series, life-cycle, security.The more crystallized an idea, the simpler to implement.