Syed Musa S. Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Collaborated with Senior Support Engineers (SSEs) and cross-functional teams to analyze and resolve critical issues, ensuring minimal impact on business operations.- Monitored network performance, analyzing data to optimize network efficiency, and conducted routine maintenance, patching, and updates, minimizing network downtime by 15%.- Designed and implemented network security systems that include firewalls, intrusion detection and prevention systems, antivirus software, and data… Show more - Collaborated with Senior Support Engineers (SSEs) and cross-functional teams to analyze and resolve critical issues, ensuring minimal impact on business operations.- Monitored network performance, analyzing data to optimize network efficiency, and conducted routine maintenance, patching, and updates, minimizing network downtime by 15%.- Designed and implemented network security systems that include firewalls, intrusion detection and prevention systems, antivirus software, and data encryption.- Maintained accurate and detailed documentation of support activities and solutions, contributing to the knowledge base, and enhancing the efficiency of the support team.- Conducted root cause analysis to identify recurring problems and implemented preventive measures, resulting in a 20% reduction in recurring support tickets. Show less

Toronto, Ontario, Canada

- Provided first-line user support for a diverse user base, offering timely resolution to hardware, software, and network-related issues through various communication channels, including phone, email, and ticketing system.- Collaborated with cross-functional teams to escalate and resolve critical issues, ensuring minimal disruption to business operations.- Conducted troubleshooting and problem-solving, guiding users through step-by-step solutions, and ensuring smooth functioning of… Show more - Provided first-line user support for a diverse user base, offering timely resolution to hardware, software, and network-related issues through various communication channels, including phone, email, and ticketing system.- Collaborated with cross-functional teams to escalate and resolve critical issues, ensuring minimal disruption to business operations.- Conducted troubleshooting and problem-solving, guiding users through step-by-step solutions, and ensuring smooth functioning of systems and applications achieving an 85% first-call resolution rate and maintaining a 95% of customer satisfaction.- Remotely accessed and supported end-user devices and troubleshoot remote access issues using tools such as VPNs and remote desktop software. Set up and maintained user accounts and permissions.- Maintained accurate and detailed documentation of support activities and solutions, contributing to the knowledge base, and enhancing the efficiency of the support team. Show less

Lahore, Punjab, Pakistan

- Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures. - Designed, developed, and delivered training programs for new hires and existing employees. - Utilized various training methodologies, including workshops, e-learning, and on-the-job training, to address diverse learning styles. - Communicated project status and updates to stakeholders through regular reports and meetings. - Contributed to the preparation of project status… Show more - Maintained and monitored project plans, project schedules, work hours, budgets, and expenditures. - Designed, developed, and delivered training programs for new hires and existing employees. - Utilized various training methodologies, including workshops, e-learning, and on-the-job training, to address diverse learning styles. - Communicated project status and updates to stakeholders through regular reports and meetings. - Contributed to the preparation of project status reports and presentations. - Monitored project progress and tracked key performance indicators to identify potential risks and issues, taking proactive steps to mitigate them. Show less

Ghulam Ishaq Khan Institute

Ghulam Ishaq Khan Institute

Bachelor Of Science - Bs, Materials Engineering, 3.11/4.0

Activities and Societies: -Athletics -Squash -Literary and Debating Society -Naqsh Arts Society

Postgraduate Certification, Business Analytics, A

Intermediate, Pre-Engineering, A