Wayne Pirtle Email & Phone Number

Las Vegas, Nv, Us

Enrollment Management

-Respond to multiple guest queries per shift via online chat function and work with various departments (Office of the Registrar, Financial Aid, Cashiering, etc.) to escalate and resolve cases using SalesForce and Peoplesoft- Manage email event confirmation process for all guests registered to virtual and in-person campus visits-Curate and modify institution knowledge articles and process maps for internal and external consumers-Co-supervise 8-10 Chat Agents; including onboarding, training, and employees’ evaluations-Create and maintain surveys using Qualtrics to track metrics for implementing best practices to provide optimum customer service- Log and update utterances to facilitate increased machine learning for chat bot artificial intelligence-Tasked with organizing large amounts of information within chatbot to ensure an ease of flow for efficient and user-friendly consumer use -Provide logistical and hands-on support for large scale recruitment events

Office Of Undergraduate Admissions

-Managed registration and check-in process of over 500 campus tours annually-Utilized SalesForce and PeopleSoft to enter potential student leads, track student application progress, track event attendance, and complete event registration for guests- Maintained office supplies and promotional materials for events and giveaways-Oversaw lobby operations; act as frontline support to guests and 20+ full-time staff members including connecting students with admission counselors via phone calls and walk-in appointments -Coordinated conference room reservations for staff

Student Union And Event Services

- Process and manage general purpose classroom reservation booking process for Registered Student Organizations and external clients utilizing 25Live scheduling software- Input and process reservation inquiries using Kinetics software (Kx) for Student Union and Student Recreation and Wellness space including meeting rooms, recreation space, outdoor spaces, and marketing- Responsible for inputting irrigation work orders for all outdoor events - Verify and analyze post event quotes to ensure proper charges and discounts are applied to reservations before invoicing clients- Create event diagrams reflecting client’s event needs using Social Tables - Act as Notary Public to provide notary services to clients and campus community

Student Involvement & Activities

-Plan and execute programming initiatives around involvement and leadership development including Involvement Fair and Creative Sessions- Co-supervise 12 undergraduate students; utilize WhenToWork scheduling software to create student staff schedules and provide semester evaluations- Advise and provide resources and risk management training to student organizations- Assessment and maintenance of Involvement Center (involvement.unlv.edu) as Campus Administrator- Assist with management of Student Organization Resource Center (SORCE) and Student Engagement and Diversity front desk spaces- Coordinate and implement all aspects of registration process for 350+ student organization including risk management and campus resource presentations- Create collaborative marketing strategies and implement publicity plans for Involvement, StudentOrganization Resource Center (SORCE), Student Leaders Retreat (SLR) and the Leadership and CivicEngagement (LCE) minor- Manage and maintain university webpages and social media for SORCE, Involvement UNLV, and the LCE Minor- Serve on various committees including the Student Organization Funding Board, Student Union Advisory Board, Rebel Awards, Campus Life Olympics, and Student Leaders Retreat Curriculum Committee.- Promoted from Intern to Program Specialist*

Student Union & Event Services

- Assist in maintaining facility marketing- Conduct nightly cash, credit card and merchandise reconciliation, running point-of-sale system reports, approving refunds, and completing nightly deposits- Generate detailed daily reports of all activities occurring during work shift- Serve event guests in their use of the facility while enforcing building policies & procedures.

Student Union & Event Services

- Managed and resolved guest complaints- Cash handling (i.e. merchandise transactions & daily opening cash and merchandise reports)- Assisted guests with sending faxes as well as making copies- Developed weekly staff work schedules

Student Union & Event Services

- Trained with Kinetic software to manage guest stays (check-ins, check-outs)- Provided overnight on-call assistance to guests- Utilized point-of-sales (POS) systems to process room payments and sell merchandise.- Fulfilled daily Linen/Amenities tasks for guest suites and conference groups

Las Vegas, Nevada Area

- Financial data entry and filed paperwork- Inventory control within restaurants and warehouses - Batched, audited, and scanned financial documents- Updated and filed order requisitions

Bachelor Of Arts - Ba, Psychology And Communication Studies

Activities and Societies: Rebel Events Board, National Society of Minorities in Hospitality, Collegiate DECA, and Student Alumni.

High School, Finance

Activities and Societies: Future Business Leaders of America (FBLA), DECA, Student Council, Invisible Children