Skyeng is the largest English language school in Eastern Europe (≈1,500 employees).* As a Lead Product Manager, I oversaw the collection and analysis of customer behavior data for a core product, launched a high-engagement quiz, and ran a series of experiments to test growth hypotheses, resulting in a 20.4% increase in first-time buyer conversions in 2022.* Orchestrated the strategic selection, stakeholder engagement, and seamless implementation of Bloomreach's Customer Data Platform (CDP) to address the company's data management challenges. Delivered targeted CDP training to all current and potential users of the platform, increasing employee proficiency and accelerating onboarding.* Cultivated a cross-functional collaborative environment, aligning the efforts of marketing, analytics, product, and growth teams to achieve collective company goals and realize unified product visions.* Built and led a dedicated team for product implementation, support, and development. Set strategic priorities, fostered team cohesion, and increased motivation.* Adopted a data-driven approach to decision making, using deep analytics to inform strategy and fine-tune personalized sales initiatives across multiple user segments (78,000,000+ user profiles, 200,000,000+ events per month).

Credit Bank of Moscow is one of the top 10 banks in Russia by total assets (≈90,000 employees).* Led strategic optimization efforts that significantly accelerated time-to-market for new projects, ensuring faster product/service delivery and ultimately increasing the bank's competitive advantage.* Successfully implemented anti-money laundering (AML) measures for financial monitoring, enhancing compliance and security and contributing to the bank's reputation for robust risk management.* Managed a 25-30 person team of product and project managers, system and business analysts. Set strategic priorities, facilitated diverse project implementations, and fostered cross-functional collaboration.* Oversaw major updates to the credit pipeline, resulting in improved efficiency and elevated customer experience, ultimately leading to higher customer satisfaction scores.* Worked diplomatically with stakeholders to resolve customer issues, promoting effective resolutions that increased customer loyalty and overall satisfaction.

Sberbank is Russia's largest and oldest bank, providing a comprehensive range of financial services to millions of individual and corporate clients (≈300,000 employees)* Consolidated management reporting across 15 territorial banks, streamlining data collection and improving organizational decision-making. Gathered reporting requirements from territorial banks, optimizing data accessibility for senior management.* Introduced new reporting solutions that accelerate access to critical bank operational insights.* Managed a cross-functional project team to increase efficiency and ensure project success (more than 100 people involved in a total)

Axiomatika is a cloud services provider for the financial industry (SaaS).* Launched a SaaS credit scoring product that processed thousands of loan applications. Managed a team of 15 people.* Oversaw strategic product planning, meeting key timelines and budget requirements.* Developed and executed marketing strategies, strengthened customer relationships and increased market visibility.

I-Teco is a leading Russian systems integrator and supplier of information technologies for corporate customers.As a business analyst I worked on client projects from the banking sector. My responsibilities included:- Requirement Gathering: Understand and document client business needs and objectives.- Solution Design: Work with the technical team to create IT solutions.- Validation: Ensure developed solutions meet client needs.- Communication: Act as a bridge between clients and the technical team.- Project Monitoring: Oversee project progress and timelines.- Documentation: Produce clear and concise requirement and process documents.