Provide management support to engagement teams to support service delivery efficiency and effectiveness. Align roadmap and projects with strategic goals. Support leadership in cultivating a culture of accountability, collaboration, and growth. Monitor sales pipeline and utilization rates to identify capacity gaps. Facilitate client and consultant on- and off-boarding.

Lead operational efficiency and digital transformation efforts for small- to medium-sized organizations and business units. Build high-performing cross-functional teams and provide coaching and training to ensure long-term success. Facilitate leadership development and team building through CVI and Agile coaching.Key engagements include:For American Public Media’s Public Insight Network division, defined requirements and managed ongoing development for an online open-source application managing a network of more than 200,000 news sources for more than 100 news outlets around the country. For Avery Dennison, managed a national software launch in partnership with Motorola and Best Buy. The successful product launch was featured in the company’s annual report.For Thermo Fisher Scientific, managed an Agile project team and defined requirements for a new ecommerce website to integrate product lines of recently acquired companies. The site provided a superior searching experience and was integrated into other existing websites.For Ameriprise Financial, defined standard intake and integration processes and worked with multiple development teams across the organization to manage security integration with upgraded applications.For Caterpillar Global Paving, designed and managed the implementation of document management and business communication processes and tools to improve internal communication, audit compliance and document security.For Qwest, defined system and reporting requirements for a new order and fulfillment system. Developed streamlined order fulfillment and support processes, data definitions and UI design as part of the system requirements. Within one month of its successful launch, order intervals were reduced from 45 days or more to less than 30 and continued to decrease.

Drove digital transformation with technology and business fluency, ensuring that automation was built on a solid foundation of process discipline and efficiency. Crafted effective change and risk management plans to implement leaders’ vision, phasing initiatives to provide maximum value and speed. Key efforts have included:• In response to efficiency and regulatory concerns, launched and coached an Agile scrum team through streamlining, delegating, and automating key processes. Collaborated with team members to prioritize processes; identify workflow and process automation solutions; and manage multiple implementation teams to ensure requirements were met. As a result, more work could be delegated to our India partners, and cycle times and errors were significantly reduced.• A technology delivery team was struggling with customer dissatisfaction due to slow delivery. Transitioned the team to Agile Kanban methodology to help team members more quickly identify roadblocks, accelerate delivery, and manage more frequent releases. With the efficiencies gained they were able to redeploy some of their team members to focus on other work while still meeting customer’s needs.• A web development team adopted the Agile scrum approach, but they weren’t seeing significant improvements. After coaching them on ways to foster better collaboration and increase transparency with their business partners, the combined team began providing regular demos, cleaned up the product backlog, and were soon delivering value at a significantly faster pace. • Managed a multi-year effort to roll out a more modern web content management system, including software selection, contract negotiation, and implementation. The biggest challenge was building trust between business and technology partners as interactions had historically been tense among leadership. After the rollout, teams were excited to explore the new technology and were able to accelerate delivery of new web content and features.