ServiceNow Principal Architect with extensive experience in Software Development, Generative AI and related technologies, recognized as a ServiceNow Developer MVP in 2020 and 2021.13 years of experience in ServiceNow development, customization, and configuration. Speaker at ServiceNow Knowledge conference (2018-2020). 25 years of hands-on experience in software development, project management, and coordination of complex software development and integration projects, including the application of AI technologies such as Large Language Models (LLMs), machine learning, and natural language processing (NLP).50+ ServiceNow projects in 2016-2024 for multiple clients: - Complex business applications, advanced web apps (Service Portal, React), bi-directional REST/SOAP integrations. - ServiceNow Instance audit, management & audit of multiple development teams. - Pay.gov integration, DocuSign integration, PDF/Word generation, OCR, Machine Learning, real-time integrations based on WebSockets and SSE - flaredev.io, buzzpost.io, dev-labs.io (Lead Architect, product design & implementation)ServiceNow Expertise: - Complex ServiceNow projects; ServiceNow development, integration and customization - Service Portal, NOW Experience framework - Core ITIL applications and Service Catalog - Integration - REST, SOAP, LDAP, OAuth, MID Servers - Discovery and Service Mapping (ServiceWatch): implementation, configuration, custom discovery patterns and monitors - OrchestrationCertification: - PMP, Project Management Professional - ServiceNow: Certified Implementation Specialist - ServiceNow: Certified Application Developer - ServiceNow: Certified System Administrator - ITIL Intermediate - Service Offerings and Agreements (SOA) - ITIL v3 Certification