Promoted from Manufacturing Systems Integrator to Information Technology Manager.Offered and accepted additional responsibilities of various roles within the organization to support staffing needs during ownership transition; Buyer, Planner/Scheduler, planned and executed cycle counting and end of year physical inventories. Maintain and support server and network infrastructure which includes 2 Hyper-V servers, over 100 desktop/thin client terminals, Zebra and Intermec printers, and network/desktop printers.Support and maintain the Plex ERP system.Coordinate and respond to user support requests pertaining to the Plex ERP system and desktop support for 220 local employees and users as well as provide support to users at 2 off-site facilities in Memphis, TN and Conway, AR.Use analytical tools (SQL and IntelliPlex/WebFocus BI) and data from the Plex ERP system to create procedures, reports, and documentation in support of management, users and key business metrics.Maintain and support PBX phone systems for facility.Manage contracts with various vendors to support the critical technology needs of the business.Develop, document and improve business processes with each business unit of the organization.Communicate with internal/external customers and suppliers to ensure compliance with business requirements (i.e. EDI transmission, labeling standards, packing lists and invoice requirements).Successfully coordinated and implemented Microsoft Office 365 email and applications.Participate in Six Sigma and LEAN efforts to reduce cost, increase production throughput and improve product quality.Implemented and maintained the Plex Online ERP system.Worked closely with all business areas to effectively implement all Plex software modules while defining current and future processes and business requirements. Optimized Plex ERP software to support the plant business processes.Created process and operating procedure documentation.

Selected to be a Programmer Analyst/Support Specialist from the CMMS Administrator role. Supported and maintained the Smart II time and attendance system, the Maximo computerized maintenance management system, and the Wise data warehouse database.Administered, supported, and maintained the Maximo (CMMS) applications and Oracle database to provide a stable operating environment. Continue responsibilities of my previous position as the CMMS Administrator.Administered, supported, and maintained production reporting and time and attendance system (Smart II). Daily querying of data, problem tracking, and constant monitoring of production records. Also responsible for maintaining/changing AS/400 COBOL programs.Assisted in maintaining the Wise data warehouse database and setting up new SQL Loader & PL/SQL procedures.Administered and maintained the Maximo computerized maintenance management system used to accurately track the company’s major assets.Maintained and supported the Maximo application and Oracle database to provide a stable operating environment at three Hoover locations, including North Canton, Ohio; El Paso, Texas; and Juarez, Mexico.Provided support to users by responding to phone calls, emails and employee requests regarding technical issues and related functions.Provided training to new and existing Maximo users as upgrades are implemented and as job responsibilities change.Established operational guidelines and procedures for Maximo and related systems.Created and/or modify SQR reports using the SQL and SQR programming languages.Integrate/interface Maximo with existing Hoover/Maytag systems.Created Visual Basic applications to ease the processes within the Maximo application and to import and export information to and from other systems.Applied information technology knowledge to the manufacturing processes of the company.