Laura Hayes Email & Phone Number

Pitman Training Clare / Kerry / Cork / Waterford / Wexford / Wicklow / Laois / Carlow - Kilkenny

Pitman Training Cork / Kerry / Waterford / Wexford / Laois

• Pitman Training is the largest independent network of training centres in Ireland offering career-specific training in Business, Management, Computer and Office Skills such as Medical and Legal Secretary, Office.
• Responsible for meeting with prospective students to identify their career and training objective and tailored a training programme that meets their objectives
• Providing career advice, CV preparation and interview preparation to prospective students, current students and graduates
• Performing daily duties in operations and sales including liaising with prospective students and current students
• Ensuring that all students who enrol on Pitman Training courses are satisfied and given a high level of service in the centre
• Responsible for administration duties, reporting back to Centre Directors and keeping accurate and up-to-date reports

Therapy Rooms, Victorias Cross, Cork

Currently offering a low-cost counselling service through PCI college as part of my degree in Counselling & Psychotherapy. I am a student member of IACP - Irish Association for Counselling and Psychotherapy.

Kanturk, Co. Cork

• Worked part time while completing Counselling and Psychotherapy certificate course
• Deal with customers in a polite and friendly manner, develop rapport with regular customers and work calmly and efficiently under pressure
• Responsible for handling financial transactions and counting cash at the close of the evening at tills
• Maintain high standards of hygiene and food preparation in accordance with HACCP

Pitman Training Southwest - Cork / Kerry / Waterford

• Responsible for meeting with prospective students to identify their career and training objective and tailored a training programme that meets their objectives
• Providing career advice, CV preparation and interview preparation to prospective students, current students and graduates
• Performing daily duties in operations and sales including liaising with prospective students and current students
• Ensuring that all students who enrol on Pitman Training courses are satisfied and given a high level of service in the centre
• Responsible for administration duties, reporting back to Centre Directors and keeping accurate and up-to-date reports
• Identifying, contacting and meeting with potential and existing organisations and corporate clients

Southwest - Kerry

• Responsible for the administration for the centre as well as supporting the work of the Course Advisors
• Accountable for the delivery of all courses to the best standard and quality in the Kerry Centre and to take responsibility for the day-to-day running of the centre.
• Managed telephone calls and online / email enquiries and arranged appointments for Course Advisors
• Ensured the centre calendar was kept up to date with all meetings for Course Advisors and Centre Directors
• Supported marketing initiatives with a view to generating additional leads and enquires e.g management, administration and implementation of direct mail, e-mail marketing
• Responsible for recording student payments and issuing invoices and receipts as necessary

Killarney, Co. Kerry

• Responsible for ensuring all guests were greet in a warm and friendly manner on arrival, informing them of all services available to them during their stay.
• Allocated rooms on a daily basis for all guests arriving using our in-house system Portfolio
• Taking reservations over the phone and ensured all online bookings were in-putted to the system on a daily basis
• Responsible for closing till at the end of each shift and ensuring all cash was lodged
• Printed reports on a daily basis for each department in the hotel to ensure they were aware of in house activity for the day
• Liaised with management about event bookings in the hotel such as meeting rooms, weddings, parties and corporate events

Killarney, Co. Kerry

• My role as Guest Relations assistant was to ensure all guests had a relaxing and enjoyable experience at the hotel
• Responsible for meeting and greeting guests on arrival, plan day trips and organise activities for them.
• Liaised with a number of tour guides of coach tours on a weekly basis and organised arrival drinks, dinner & breakfast times and ensure all departments were aware of the schedule.
• Ensured any special requests made by guests were met by all departments in the hotel
• Handled a range of complaints and queries in a professional manner

Killarney, Co. Kerry

• Advised and informed customers regarding specific menu items
• Dealt with customers in a polite and friendly manner and delivered orders swiftly and efficiently
• Ensured maximum capacity for restaurant by efficient table planning and time estimation
• Responsible for a range of financial transactions on a daily basis
• Responsible for set up and service of large events such as weddings or gala meals with up to 250 people dining

Bsc Honours Degree In Counselling & Psychotherapy, Counselling

Modules completed to date: Humanistic & Existential Approaches, Counselling Skills, Personal Development, Psychotherapy & Science.

Career Coaching Certificate

Certificate In Counselling And Psychotherapy

Modules include: : Personal Development, Overview of Theories and Approaches, Counselling Skills and Introduction to the profession of.

Business Management Diploma

Modules included Microsoft Word, Excel, PowerPoint, Outlook, HR Essentials in Ireland, Sales Learn Course – Effective Sales, Marketing.

Office Skills Diploma

Leaving Certificate, 415 Cao Points

Activities and Societies: Public Speaking Subjects studied included English, Irish, Maths, Business, Chemistry, Agricultural Science and.