Music Business Technology and Tooling. Organizing the solution architecture, design and delivery of World-Class Atlassian solutions to fit any team. Visit us at sherpaconsultingllc.net to get a conversation started today about:Atlassian LicensesAtlassian SolutionsMusic Business Operations Digital Transformations for Copyright, Royalty, and Client administration.Jira Implementations (Net New and Clean Ups)Confluence ImplementationsJira Service Management (JSM)Jira AutomationsJira IntegrationsJira BI & ReportingAtlassian TrainingAtlassian Marketplace Add On AdviceITSM via JSM ConsultingDev Ops ConsultingScaled Agile Practice ConsultingProject Management ConsultingPMO StartUpHRIS

Leading IT, Dev Ops & Operational transformations through the innovation of new processes, technology, and tools to better serve the Songwriters of the world. - IT Service Management (ITSM), IT Product Management & Business Process management architect. - Enterprise PMO Tooling and architecture. - IT Process improvement, and Business team productivity improvement leader. - Designing & implementing best-in-class Global IT and Enterprise Service Management (ESM) solutions. - Business, IT & Operations digital transformation evangelist and leader. - Automation addict. - ITSM and ESM Productivity Metrics guru & aficionado. - Advise Sr leadership on available software solutions to scale and optimize operations. - Agile practice team coaching, continuous improvement, and best practices. - PMO/Portfolio Management solution architecture. - International Business Process optimization & documentation lead. - Certified, In-House Atlassian Solution Architect & Technical expert for the ITSM & ESM global expansion.About Sony Music Publishing:Sony Music Publishing is the leading global music publisher with a diverse catalogue of iconic songs written by legends such as Paul Simon, The Beatles, Queen and The Rolling Stones, as well as contemporary superstars such as Beyoncé, Pharrell Williams, Lady Gaga, Kanye West, P!nk, Sam Smith, and Ed Sheeran.

- Client On-boarding, Relationship Management & Solution Delivery Lead- Enterprise Level Atlassian Continuous Improvement & Scaling- Design, Solution Architecture, & Delivery Planning- ITSM & Dev Ops Process Engineering (ITIL)- CI/CD Enablement- ITSM System Solution Design, Implementation Lead & Leadership Coach- Enterprise Svc Mgmt Solution Designs: HR, Legal, Security, Facilities, Training & Marketing- Agile Transformations & Agile Coaching- Technology Product Management Coaching- PPM Consulting- Atlassian Tools Training

Key IT Lead for Organizing the Planning and Delivery of the POS Upgrade across 650 Cracker Barrel Stores/Restaurants which included the development and adoption of Mobile/Tablet Implementations and new Wireless capabilities for in house and off-prem Operations. Business Analysis, Product Management, & Process Engineering for all technology products and services that enable the Operations & Customer Experience in Cracker Barrel Restaurants & Retail stores.Key Job Functions: - Point of Sale Upgrade Lead - Mobile & Wireless Technology Strategy Co Lead - Business & IT Relationship Management - Software Product Management - Product Roadmaps - Jira & Confluence Implementation & Administration - Agile Coaching - Requirements, Design, Wire-framing - Technology Product Management liaison to Business Operations - Microsoft AX Continuous Improvement - Process Improvement - Business Intelligence Design/Tableau - Technology & Supplier Vendor Management - Mobile Device Protection, Repair & Return Processes - SDLC Governance Committee Lead

JDC Group (AO Smith) , LightspeedPM, and Conexess (Silex Data Systems) - Project Portfolio Management - ITSM Consulting - Product Implementations - Project Management Consulting - Atlassian Tool Implementations, Training & Education

As a Software Product owner: I served our business units and members with the continuous improvement of existing technology, as well as lead the delivery of future technology that enable NFIB to carry out its mission: "Promoting and protecting the right of our members to own, operate and grow their business."Key Job Functions: - Product Management & versioning of 12 key applications & technical products that enabled Sales, Marketing, Digital Media, Grassroots, Event Management & Customer Engagement. - Led major software development projects from ideation to production. - Architected and delivered Project Management, Business Analysis & Requirements Documentation process improvements. - All Products & Projects managed utilizing integrated Atlassian Tools (Jira, Confluence, BitBucket).

Program & Project Management Office - reporting to VP of Information Technology for Kirkland's, Inc.The PMO supported the implementation of technology investments & process changes that enabled continuous improvement & growth of: - Store Operations & Retail Information Systems - eCommerce - Order Management Systems - Supply Chain/Logistics Operations - Warehouse Management/Fulfillment Operations - International Purchasing, Planning & Allocations - Finance - Business/Retail Intelligence

Technology & business project management for Asurion's Client Services & Supply Chain Operations teams. I proudly served as leader for an outstanding team of IT Project Managers who organized the technical delivery of new product launches as well as continuous improvement/versioning of existing products & processes that supported logistics for Asurion's major clients (Verizon, Sprint, Boost, NTelos, & Metro PCS). I also worked in-step with engineering and operations teams that continuously improved the automation of our US Supply Chain Operations by enabling them with supporting technology & services. Average project budget of $500k. Average annual portfolio budget of $2m.Portfolio of work completed @ Asurion: - Client Project Portfolio & IT Relationship Management (Annual budget ~$2m) - Supply Chain & Logistics Project Portfolio Manager (Annual budget ~$1.5m) - Data Services & ETL Program Leader - Project Management Leadership & Training - New Client Launches for Major Accounts (Sprint, Verizon, Walmart) - New Product Implementation & Launches - Client & Vendor Integrations - Global Back Office Systems Consolidation (Japan, Singapore, Hong Kong, Australia) - iPhone Application Development (Patent Awarded) - Direct to Consumer Billing System - RMA Processes & Technology Improvements - Planning & Allocations Software Implementation - Continuous Improvement Processes - Team Member - Global Center of Excellence for Project Practices - Two time President's "One Team" Award for Project Leadership - Business Analyst Leadership - Subject Matter Expert for Consultation on struggling projects.

Sr Manager - Preferred Provider Network - Coordination of multiple internal business units for consolidated claims management process for premier AIM provider clients, and their revenue stream from overpaid insurance claims.Projects & Program Management related to: - Healthcare Information Management - Revenue Cycle Management - Project Management - Data Management - People Leadership - Data Mining

Extended billing office operations for Community Health Systems (CHS).Insurance Billing & RebillingCoordination of Benefits Healthcare Data ManagementHealthcare Financial Systems Management