Michael Pittman Email & Phone Number

Kansas City, Missouri, United States

Kcmo

Photography: Portraiture, Wedding, Event, Real Estate, Low Light, Long Exposure

Kansas City, Mo

Annual regulatory filings. Federal Consent Degree compliance. Co-manage the formal complaint response process within the Legal and Regulatory Department function, including creating technically accurate and appropriate responses to complaints from public utility commissions, the FCC, attorneys general offices, and the Better Business Bureau. Regular reporting.Identify and implement processes and procedures necessary to manage and maintain timely filings of complaint responses in conjunction with the Department Paralegal, Canadian Legal Department staff members, and other Company departments.Built and maintained forward-looking relationships with government staff workers as part of the complaint resolution processes.Managed new projects and conducted interdepartmental meetings as assigned by the General Counsel

Kansas City, Missouri Area

Specialized in analysis, design and implementation of service solutions for soft phone, case management, email, knowledge management and custom service center desktop processes.Proficient in requirements management process – gathering requirements, documenting workflow, prioritizing requirements, GAP analysis, tracing requirements, negotiating scope, mitigating Risk, and managing defects and backlogKnowledgeable in conducting Joint Application Design (JAD) sessions, user interviews and developing user stories, Requirements Traceability Matrices, data mapping, process flows, and wireframesSkilled in analyzing and preparing detailed Project Deliverables such as Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), Test Scripts, and managing a project planExperienced in SDLC models; waterfall, agile, and iterativeExcellent liaison between SME groups, business users, IT, consultants and offshore teams for project executionCollaborator among management and project research team to direct and analyze product results. Sales process results reporting. Churn and breakage management. Customer retention implementation.Process improvement through reporting and documenting. Coordinate with VP of Telesales to improve sales effectiveness through data analysis and research.Improve market positioning through market research, documentation, and reporting.Coordination among departments for customer and vendor issue resolution

Leawood, Ks

Managed coordination of daily activities, including customer service, inventory, and online client records/data managementpecialized training & delivery of productPrioritized product sales while consistently meeting Bose sales goalsDistrict Employee of the Month - April 2008

Bachelor'S Degree, Business Administration And Management, General, 3.2

Activities and Societies: Entrepreneurship Emphasis

Business

Education record