Pivonne Trac
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Pivonne Trac Email & Phone Number

Escalations and Operations Supervisor at TMX Group
Location: Greater Toronto Area, Canada, Canada 7 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
TMX Group
Role
Escalations and Operations Supervisor
Location
Greater Toronto Area, Canada, Canada
Company size
2222 employees

Who is Pivonne Trac? Overview

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Quick answer

Pivonne Trac is listed as Escalations and Operations Supervisor at TMX Group, a company with 2222 employees, based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Pivonne Trac.

Pivonne Trac previously worked as Support Team Manager at Tmx Group and Transfer Agent at Tmx Group. Pivonne Trac holds Bachelor Of Arts (B.A.), Social Sciences from York University.

Company email context

Email format at TMX Group

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TMX Group

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Profile bio

About Pivonne Trac

Escalations Manager in the financial industry and experienced real estate secretary. Self-motivated and professional customer service representative with over 10+ years of experience. Skilled inactive listening, problem solving and expressing empathy when interacting with clients. Very familiar with data entry, emailing, and handling legal documents. Ability to multitask while maintaining strong attention to detail

Current workplace

Pivonne Trac's current company

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TMX Group
Tmx Group
Escalations and Operations Supervisor
Toronto, ON, CA
Website
tmx.com
Employees
2222
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Company profile
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7 roles

Pivonne Trac work experience

A career timeline built from the work history available for this profile.

Escalations And Operations Supervisor

Tmx Group

Toronto, ON, CA

Support Team Manager

Current
Tmx Group
  • Training new staff members and assisting internal agents
  • Ability to problem solve and de-escalate complex issues quickly and efficiently
  • Work with different departments through email to ensure problems are resolved at the right level
  • Taking on customer escalation requests via telephone
  • Investigating accounts that involve rejected sales requests and stock transfers
  • Engaging in active listening and being able to express empathy in order to better assist clients
Jun 2022 - Present

Transfer Agent

Tmx Group
  • Worked with shareholders, executors, lawyers, financial advisors, and legal representatives to complete various legal documents
  • Familiar with estate terms such as Certificate of Appointment, Probate, Last Will and Testament
  • Assisted shareholders with selling and transferring stocks
  • Provided executors with the necessary steps to process estate transfers
  • Data entry of client information
Jan 2022 - Jun 2022

Secretary

Living Realty Inc., Brokerage
  • Scheduled and confirmed appointments through inbound and outbound calls using programs such as Lone Wolf and Broker Bay
  • Prepared legal documents for real estate agents
  • Uploaded and edited listings on the Toronto Real Estate Board (MLS)
  • Ran credit checks using Equifax Personal Solutions
  • Trained new employees in administrative tasks
  • Administrative duties included photocopying, fax, data entry, handling cheques
Feb 2012 - Dec 2021

E-Commerce Manager

Multiple Websites
  • Online customer service representative handling inbound phone calls, emails, live chat
  • Listing products on multiple platforms including Shopify, Etsy, eBay, Red Bubble
  • Fulfilling orders in a timely manner
  • Responsible for managing refunds, exchanges and cancellations
  • Managing site redesign to improve brand message and conversion
Jan 2012 - May 2020

Inventory Clerk

Wis International
  • Counted inventory at various different locations
  • Improved teamwork skills by working together to ensure an efficient inventory count
  • Managed calculations to make sure there were no discrepancies
  • Responsible for training new employees
Mar 2010 - Jan 2012

Cashier Customer Service

Danier Leather
  • Handled cash with utmost care
  • Ordered out of stock items for customers
  • Calculated daily sales and reported information to head office
  • Trained new employees on using the cash register (POS system)
Jan 2009 - Jun 2010
Team & coworkers

Colleagues at TMX Group

Other employees you can reach at tmx.com. View company contacts for 2222 employees →

JF Jean-Francois Forest-D. Msc, Asa, Aica, Cfa, Frm, Prm Jean-Francois Forest-D. Msc, Asa, Aica, Cfa, Frm, Prm Colleague at Tmx Group Montreal, Quebec, Canada, Canada View → SA Siddharth Acharya Siddharth Acharya Colleague at Tmx Group Brampton, Ontario, Canada, Canada View → DC David Clarke David Clarke Colleague at Tmx Group Toronto, Ontario, Canada, Canada View → HM Henrique Mello Duarte Henrique Mello Duarte Colleague at Tmx Group United Kingdom, United Kingdom View → EE Emily Eckroth Emily Eckroth Colleague at Tmx Group Greater Toronto Area, Canada, Canada View → SS Surabhi Sudhakara Surabhi Sudhakara Colleague at Tmx Group Toronto, Ontario, Canada, Canada View → JT Jean Tessier, B. Ing, Cissp Jean Tessier, B. Ing, Cissp Colleague at Tmx Group Montreal, Quebec, Canada, Canada View → JH Julieanne Head Julieanne Head Colleague at Tmx Group Toronto, Ontario, Canada, Canada View → AO Ana Oreskovic Kulis Ana Oreskovic Kulis Colleague at Tmx Group Canada, Canada View → SA Sabrina Almeida Sabrina Almeida Colleague at Tmx Group Greater Toronto Area, Canada, Canada View →
2 education records

Pivonne Trac education

Ossd

Milliken Mills High School
FAQ

Frequently asked questions about Pivonne Trac

Quick answers generated from the profile data available on this page.

What company does Pivonne Trac work for?

Pivonne Trac works for TMX Group.

What is Pivonne Trac's role at TMX Group?

Pivonne Trac is listed as Escalations and Operations Supervisor at TMX Group.

Where is Pivonne Trac based?

Pivonne Trac is based in Greater Toronto Area, Canada, Canada while working with TMX Group.

What companies has Pivonne Trac worked for?

Pivonne Trac has worked for Tmx Group, Living Realty Inc., Brokerage, Multiple Websites, Wis International, and Danier Leather.

Who are Pivonne Trac's colleagues at TMX Group?

Pivonne Trac's colleagues at TMX Group include Jean-Francois Forest-D. Msc, Asa, Aica, Cfa, Frm, Prm, Siddharth Acharya, David Clarke, Henrique Mello Duarte, and Emily Eckroth.

How can I contact Pivonne Trac?

You can use AeroLeads to view verified contact signals for Pivonne Trac at TMX Group, including work email, phone, and LinkedIn data when available.

What schools did Pivonne Trac attend?

Pivonne Trac holds Bachelor Of Arts (B.A.), Social Sciences from York University.

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