Dan Santis Email & Phone Number

Summerville, Sc

Pivotal Computers offers a range of computer services for the SC, GA, NC, and TN area.

Is an outsourced IT solutions company in Charleston, SC. We provide an extensive array of products and services to; corporate, government, medium/small business, and we also service and support residential users. As a support technician, my main responsibilities included break/fix, customer maintenance projects.

Charleston, South Carolina Area

I provided an extensive array of products and services to; corporate, government, medium/small business, and also serviced and supported residential users. As a support technician, my main responsibilities included break/fix, customer maintenance projects.

Throughout my employment with CompuZone, I built in excess of 9,000 desktops, repaired well over 5,000. Laptop repairs totaled above 3,000.Installed and supported various AV software for PCs including Norton and McAfee.Provided laptop and desktop support w/ Windows 2000 and XP workstations.Responsible for maintaining all service department property/inventory in a controlled excel document, as well as tracking and reporting employee progress in excel for the owner of the company.Created Ghost images to create greater efficiencies for the builds of these three “classes” of systems, high-end, mid range and low-end builds. This collection of Ghost images was based off the class, processor, and operating systems requested. Updated Ghost images with service packs/security updates for OS/Office packages.Designed, implemented and maintained networks for multiple commercial customers. Local/remote administration services were offered as the onsite technician. These networks would range from typical peer to peer setups to more complex networks for larger customers. Commonly Single Server based with domain security implemented, as well as exchange server for inter-office e-mails as well its organized calendar feature. Performed router set up for local premise; this included smaller retail routers as well as Cisco 2600’s.

While contracted with the Intel Corp, I was involved with a number of projects in which we would Perform tests on all aspects of our products (Processors and chipsets) with intersystem components across each data bus including the QPI and PCI-E data bus. These efforts are typical for the position on all projects prior to release to market. I worked directly with engineers in the design lab. My focus was DUAL IOH specialists. As such I also worked with customers including Dell and HP to ensure their new server platforms offering dual chipsets would work within design specification to allow VGA functionality on an all new platform offering four 16x PCI-E slots.I worked directly with ATI and Nvidia reps to ensure compatibility with all possible quad display adapter configurations.Responsible for validation on project code named: "Nehalem", after released to market this was known as the "Core i7"Validation on project code named: "Tylersburg" after released to market this was known as the ICH10/r

At SubscriberBASE I served as first point of contact for all Client and Server related issues on the network including troubleshooting client related problems with the user’s PC’s. The laptops were primarily Lenovo products, as well as each user had a desktop, an mostly Dell/Lenovo environment as well as a variety of Blackberry/Handhelds.Supported and administrated sixty plus users, on an Active Directory network all using Windows XPConfigured and supported both a PDC (Primary Domain Controller) it’s backup, a separate exchange server. Also supported a Linux DHCP server acting also as our gateway on the network. I also supported a cluster of both Image and MySQL servers.Responsible for several Windows based applications that were developed to assist support efforts, also developed a Ticket Management application tailored to the needs of the company, as well as I developed a backup solution for office documents, an inventory Application for systems and licensed software installed on those systems.An abundance of free time at this position has afforded me the opportunity to develop and improve skills in the following: Visual Studios 2005, 2008. PHP, SQL, MySQL, AJAX, Java C#, C++.

Level 2 Desktop support, which included a wide range of laptops, desktops, handhelds and server systemsServed as a lead I.M.A.C. technician, in charge of all Support Central cases logged by more than four thousand users. Supported and administrated five thousand plus users, on an Active Directory network all using Windows XPResponsible for case assignments to personnel in the IMAC team, as well as handling personal case load.Provided support of Windows 2000 and XP workstations.Installed and supported Outlook 2003 clients.Performed account level administration with Active Directory.Utilized Ghost to image or re-image new systems.Configured and installed required printers.I also functioned as a HPSD service desk technician, a separate ticketing system at GE.

Responsible for 24-hour operation/repair/maintenance of all P.O.S./Network equipment (LAN/WAN) in any of the 14 McDonald restaurants. Supported the owner/operators offices building including several workstations running a mixture of Windows 2000 and Windows XP, as clients on our Active Directory network controlled by a Windows Server 2003 machine with Exchange Server installed. That I also configured and supported.Installed and supported Norton AV 9.0 for both server and workstations.Provided support for common DSL/Cable connections used at each store for Secure Cashless processing.Implement our local network specific information as well as our credit processors network information into an ACL list at each store.Charged with the task of updating and maintaining all register systems in the stores. Installed a policy of maintaining unique Ghost images of not only each register type, but each register group (ex. Drive thru systems vs Front Counter) As the department grew I was tasked with the organization and distribution of these images. Responsible for updating the images as corporate software updates were implemented. With this policy, when and if a register system suffered disk failure, we had it replaced/imaged and operational in under an hour. These images were maintained with two separate applications, registers were managed with Norton Ghost, while the in-store servers which operated on a Linux platform required disk management with Acronis.Extensive effort was also put in the consolidation of all technical activity of my department into easy to read and understand excel documents.These documents were stored/organized, and distributed directly the owner operator, and all appropriate store operational managers in an automated e-mail process.

A promotion to store manager occurred for the opening of a new location. In addition to all the previous positions with company, I then had the additional responsibility of interviewing and hiring, as well as training new support staff.Responsible for maintaining all service department property/inventory in a controlled excel document, as well as tracking and reporting employee progress in excel for the owner of the company.Built in excess of 1600 computers with varying hardware specifications consisting of primarily three systems.Provided extensive Laptop support for hundreds and models from all Manufacturers’. This included break/fix work (LCD replacement, backlight replacement, soldered/replaced power connectors w/ laptops, replaced motherboards/CPU’s, replaced modular video cards, upgraded memory, keyboard replacement/repair) and software support. Supported various brands including Dell, Compaq, Toshiba, and Acer.Created Ghost images to create greater efficiencies for the builds of these three “classes” of systems, high-end, mid range and low-end builds. This collection of Ghost images was based off the class, processor, and operating systems requested. Updated Ghost images with service packs/security updates for OS/Office packages.I set these images up to be distributed in multiple ways, via CD/Network/External Bays. Designed, implemented and maintained networks for multiple commercial customers. Local/remote administration services were offered as the onsite technician. Supported various types of printers including network and stand alone.Installed and supported various AV software for PCs including Norton and McAfee.Performed router set up for local premise.Created/sold a policy of server farms with backups on a massive scale using Ghost.

Responsible for all PC repair from random models and manufacturers, Tech Training/Supervision.Duties also included onsite Network Instillation/Trouble Shooting.

Employed at Backroads Internet customer support for both our residential Dial-Up, and commercial network customers. Managed and maintained equipment (Cisco and lucent routers – multiple t1 lines) that pertained to reliable redundant data flow for our tri-county wide area network.

Initially a 1st level technician for the company’s Technical Support staff. Promoted to 2nd Level Technician.Promoted to a programmer/webmaster.Developed and implemented applications which included several web based applications.Responsible for development of new graphics, documentation and training material for our intranet in assisting the technicians to perform their jobs as Tech Support. Part of a team creating troubleshooting procedures for the operating systems we supported at the time: Win3.1/Win3.11 for workgroups – Win95/Win98/WinME/Windows 2000